AR Caller Work Location Bangalore,Hyderabad

PwC; Hyderabad, Bengaluru; Remote; INR 500,000 - 900,000; Full time

Job summary

PwC is seeking a healthcare revenue cycle professional in Hyderabad to manage insurance follow-up and AR collections. The role requires 1-3 years’ experience, knowledge of medical billing, and strong communication skills to coordinate with insurers and internal teams.

You will document interactions, use EHR and billing software, and support process improvements while adhering to HIPAA guidelines. The position offers night-shift flexibility to align with US time zones.

Qualifications

• Proven experience (1-3 years) in healthcare revenue cycle management, specifically in accounts receivable follow-up and collections.
• Strong understanding of medical billing processes, insurance claims, and reimbursement methodologies.
• Excellent communication skills with the ability to effectively interact with insurance companies, patients, and internal stakeholders.
• Proficiency in using billing software, electronic health records (EHR), and Microsoft Office applications.
• Attention to detail and ability to prioritize tasks to meet deadlines.
• Knowledge of medical coding (ICD-10, CPT) is a plus.

Responsibilities

• Insurance Follow-Up: Contact insurance companies via phone, email, or online portals to follow up on outstanding claims and resolve payment delays.
• Documentation and Reporting: Maintain accurate documentation of communications and actions; update billing systems and generate AR reports.
• Compliance and Regulations: Adhere to HIPAA and stay informed about policies and guidelines affecting reimbursement.
• Team Collaboration: Work with billing, coding, and collections teams to resolve issues and improve revenue cycle processes.

Skills

Accounts receivable follow-up

Medical billing processes

Communication skills

Attention to detail

Education

Bachelors degree in finance or Any Graduate

Tools

Billing software

Electronic Health Records (EHR)

Microsoft Office

Job description

Minimum Year(s) of Experience (BQ) *: US

1-3year of experience

Certification(s) Preferred:

Required Knowledge/Skills (BQ):

Preferred Knowledge/Skills *:

Job Description Summary

Insurance Follow-Up:

Contact insurance companies via phone, email, or online portals to follow up on outstanding claims. Identify and resolve issues causing payment delays, such as claim denials or underpayments. Verify claim status, appeal denied claims, and resubmit claims when necessary.

Documentation and Reporting:

Maintain accurate and detailed documentation of all communications and actions taken. Update account information and billing systems with payment details and follow-up notes. Generate reports on accounts receivable status, aging trends, and collection efforts.

Compliance and Regulations:

Adhere to HIPAA regulations and guidelines to ensure patient confidentiality and data security. Stay informed about insurance policies, billing guidelines, and industry changes affecting reimbursement.

Team Collaboration:

Collaborate with internal departments, including billing, coding, and collections teams, to resolve payment issues. Participate in meetings and discussions to improve revenue cycle processes and workflow.

PMS Experience: Epic HB or PB experience is Mandatory

Requirements: SP

Proven experience (1-3 years) in healthcare revenue cycle management, specifically in accounts receivable follow-up and collections.

Strong understanding of medical billing processes, insurance claims, and reimbursement methodologies.

Excellent communication skills with the ability to effectively interact with insurance companies, patients, and internal stakeholders.

Proficiency in using billing software, electronic health records (EHR), and Microsoft Office applications.

Attention to detail and ability to prioritize tasks to meet deadlines.

Knowledge of medical coding (ICD-10, CPT) is a plus.

Experience Level: 1 to 2 years.

Shift timings: Flexible to work in night shifts (US Time zone)

Preferred Qualification: Bachelors degree in finance or Any Graduate