AR Caller – Team Lead

WorkzApp; India; Remote; INR 711,000 - 852,000; Full time

Job summary

Infinx is seeking an AR Caller – Team Lead to manage a healthcare Revenue Cycle Management (RCM) team from India on US night shifts. You will lead AR follow-ups, oversee claim resolutions, and drive performance through mentoring and robust process controls.

You will coach a team of AR callers, track productivity and quality, and ensure escalations are resolved efficiently. This role offers growth into senior management within a specialist healthcare services arena.

Qualifications

• 3–4 years of team lead or supervisory experience.
• 2–3 years hands-on AR calling and collections experience.
• Background in Healthcare RCM and claims processing.
• Experience with denial management and insurance claims.
• Willingness to work US night shift from India.

Responsibilities

• Lead, mentor, and manage a team of AR callers to meet productivity and quality targets.
• Oversee AR follow-ups and ensure timely claim resolution.
• Monitor team performance metrics, productivity levels, and quality standards.
• Support resolution of outstanding insurance claims and manage denial follow-ups.
• Guide and train team members on AR processes, best practices, and healthcare RCM protocols.
• Maintain documentation and reporting of team performance and claim outcomes.
• Collaborate with other departments to resolve complex claim issues and escalations.

Skills

Accounts Receivable

Team Leadership

Healthcare RCM

Claim Resolution

Denial Management

Performance Management

Shift flexibility

AR software platforms

Tools

AR software platforms

Job description

# AR Caller – Team LeadInfinx·India Full-time48h response guarantee ₹70,000/month (in-hand) | ₹8.4L–₹8.4L/yr 3–4 years Team Lead experience, 2–3 years hands-on AR experienceResponds within 48 hours## About the roleAbout the Company Infinx is a dedicated Healthcare Revenue Cycle Management (RCM) services provider committed to optimizing accounts receivable operations for healthcare organizations. With a focus on claim resolution, denial management, and revenue optimization, Infinx partners with healthcare providers to improve their financial outcomes and operational efficiency.Role Overview We are seeking an experienced AR Caller – Team Lead to lead and manage our accounts receivable operations team within the healthcare RCM domain. This is a full-time role based on US night shift timings, requiring a blend of hands-on AR expertise and proven team leadership capabilities. You will oversee AR follow-ups, claim resolution, and drive operational excellence while mentoring and managing a team of AR callers.Key Responsibilities • Lead, manage, and mentor a team of AR callers to meet productivity and quality targets • Oversee accounts receivable follow-ups and ensure timely claim resolution • Monitor and track team performance metrics, productivity levels, and quality standards • Support resolution of outstanding insurance claims and manage denial follow-ups • Guide and train team members on AR processes, best practices, and healthcare RCM protocols • Ensure operational targets and productivity goals are consistently met and exceeded • Maintain documentation and reporting of team performance and claim outcomes • Collaborate with other departments to resolve complex claim issues and escalationsMust-Have Skills • 3–4 years of documented Team Lead or supervisory experience • 2–3 years of hands-on Accounts Receivable (AR) calling and collections experience • Mandatory background in Healthcare Revenue Cycle Management (RCM) • Strong AR domain knowledge including claims processing and denial management • Proven ability to manage and motivate teams in a high-volume environment • Willingness and ability to work US night shift (India-based) • Excellent communication and interpersonal skills • Strong organizational and time management capabilitiesGood to Have • Experience with AR software platforms and healthcare billing systems • Familiarity with insurance claim processes and coding standards • Certification in healthcare billing or revenue cycle management • Experience with performance analytics and reporting tools • Background in healthcare operations or customer service excellenceWhat You Will Gain • Develop advanced team leadership and people management skills in a specialized healthcare domain • Deepen your expertise in healthcare revenue cycle management and claim resolution strategies • Gain exposure to US healthcare insurance systems and AR best practices • Build a professional network within the healthcare RCM industry • Opportunity to grow into senior management roles within the healthcare services sectorResume Keywords: AR Caller, Team Lead, Accounts Receivable, Healthcare RCM, Claim Resolution, Insurance Claims Processing, Denial Management, Revenue Cycle Management, Collections, Team Leadership, Performance Management, US Night Shift, AR Operations, Claims Follow-up--- This role is listed on WorkzApp — India's hiring platform built for speed and transparency. Every employer on WorkzApp commits to responding within 48 hours. No ghosting. No silence. Apply with confidence at workzapp.inOpens ResumeWorkz with this job description pre filled## Skills & toolsAccounts Receivable (AR)Team LeadershipHealthcare RCMClaim ResolutionInsurance Claims ProcessingPerformance ManagementAR Collections## Role detailsJob type Full-timeLocation IndiaSalary ₹70,000/month (in-hand) | ₹8.4L–₹8.4L/yrExperience 3–4 years Team Lead experience, 2–3 years hands-on AR experiencePostedYesterdayYou'll be taken to the employer's application page48h Response Window21h leftThis employer has committed to respond within 48 hours of your application.Job detailsJob type Full-timeLocation IndiaSalary ₹70,000/month (in-hand) | ₹8.4L–₹8.4L/yrExperience 3–4 years Team Lead experience, 2–3 years hands-on AR experiencePostedYesterday