AR caller

Sterling; Mumbai; On-site; INR 406,000 - 487,000; Full time

Job summary

Sterling is hiring an AR Caller – US Healthcare (Voice Process) in Mumbai, with locations in Chennai and Ahmedabad. The role involves outbound calls to US insurers for claim status and eligibility, and requires night shifts.

Eligible candidates have 1+ year of voice-process experience, a qualifying undergraduate/graduate degree, and strong verbal communication skills. Drop facility only applies.

Qualifications

• Candidates with 1+ year of voice-process experience can apply.
• Undergraduate or graduate degree accepted.
• Good verbal communication skills.
• Willingness to work in night shifts.

Responsibilities

• Make outbound calls to US insurance companies for claim status and eligibility verification.
• Follow up on outstanding and unpaid claims.
• Document claim denials and take appropriate follow-up actions.
• Work on accounts receivable and outstanding claims reports.
• Handle insurance follow-ups, patient calling, and provider outreach as per business requirements.
• Maintain accurate daily call logs and achieve assigned targets within client SLAs.
• Work collaboratively with team members and raise issues to seniors promptly.
• Follow company policies, client guidelines, and information security standards.

Skills

Voice process experience

Verbal communication

Night shift

Undergraduate or Graduate

Education

Any undergraduate or graduate

Job description

WE ARE HIRING | AR CALLER – US HEALTHCARE (VOICE PROCESS)

We are looking for enthusiastic candidates to join our US Healthcare team.

Job Locations: Mumbai | Chennai | Ahmedabad

Salary: Up to 40,000 per month

Shift Timings:

• 8:00 PM – 5:00 AM
• 5:30 PM – 2:30 AM

Transportation: Drop facility only

Eligibility Criteria:

• Candidates with 1+ year of voice-process experience can apply.
• Any undergraduate or graduate.
• Good verbal communication skills.
• Willingness to work in night shifts.

Key Responsibilities:

• Make outbound calls to US insurance companies for claim status and eligibility verification.
• Follow up on outstanding and unpaid claims.
• Document claim denials and take appropriate follow-up actions.
• Work on accounts receivable and outstanding claims reports.
• Handle insurance follow-ups, patient calling, and provider outreach as per business requirements.
• Maintain accurate daily call logs and achieve assigned targets within client SLAs.
• Work collaboratively with team members and raise issues to seniors promptly.
• Follow company policies, client guidelines, and information security standards.