AR Associate & Sr. Associate (US Healthcare RCM)

Neolytix; Gurugram District; On-site; INR 400,000 - 750,000; Full time

Job summary

Neolytix, a US-headquartered MSO, seeks Associate/Senior Associate for AR calling and denial management in Gurugram. You'll manage payer follow-ups, resolve denials, and drive collections for physician groups. The role requires 1 year (Associate) or 3–4 years with denials/appeals (Senior Associate).

Onsite night shift, with exposure to multiple EHR platforms. Join a growing team focused on end-to-end AR in a US healthcare environment, using HIPAA-compliant practices and a strong emphasis on

Qualifications

• Minimum 1 year in US healthcare AR calling (Associate) or 3–4 years with denials/appeals (Sr Associate).
• Knowledge of US revenue cycle: claim lifecycle, EOB/ERA, denial codes, timely filing.
• Experience with practice management / EHR platforms such as Epic, AdvancedMD or Athena Health.

Responsibilities

• Work AR buckets; call US payers for claim status, underpayments, non-payment and document actions.
• Analyze EOBs/ERAs; identify denial reasons and take corrective action (rebill/reprocess/escalate).
• Meet daily productivity and quality targets (claims worked, resolution rate, call quality).
• Maintain HIPAA-compliant handling of PHI at all times.

Skills

US healthcare AR calling

denials & appeals

EOB/ERA reading

HIPAA compliance

EHR systems

Education

Bachelor's degree

Tools

Epic

AdvancedMD

Athena Health

Job description

SHIFT

NEOLYTIX

Associate / Sr Associate – AR (RCM)

Accounts Receivable & Denials

US Healthcare LEVEL

Associate / Sr Associate EXPERIENCE

1+ Yr / 3–4 Yrs

LOCATION

Gurugram (Onsite)

Night (US Hours)

Two openings, one team — Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience.

About The Role

Neolytix is a US-headquartered healthcare MSO serving 270+ provider organizations. Our AR team works US insurance receivables end-to-end — following up with payers, resolving denials, and driving collections for physician groups and specialty practices.

Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod.

Key Responsibilities

Core (Associate & Sr Associate)

• Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment, and document actions clearly in the billing system
• Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escalat e
• Meet daily productivity and quality targets (claims worked, resolution rate, call quality)
• Maintain HIPAA-compliant handling of PHI at all times

Additional (Sr Associate)

• Own complex denials and appeals — draft appeal letters, track appeal TAT, and follow through to overturn
• Work aged AR (90+/120+) with root‑cause notes that feed prevention, not just recovery
• Support the TL on quality — spot‑check documentation, coach new associates on payer‑specific nuances

Skills & Experience

Must-Have

• Associate: minimum 1 year in US healthcare AR calling (provider side). Sr Associate: 3–4 years with hands‑on denials and appeals work
• Working knowledge of the US revenue cycle — claim lifecycle, EOB/ERA reading, denial codes (CARC/RARC), and timely‑filing rules
• Experience on practice‑management / EHR platforms — Epic, AdvancedMD, or Athena Health preferred; similar platforms considered

Preferred

• Multi‑specialty physician‑group experience
• Exposure to both government (Medicare/Medicaid) and commercial payers

Eligibility Criteria

• Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible
• Communication: Voice‑fac­ing role — excellent spoken English with a clear, neutral accent and confident US payer‑call handling, plus good written English for accurate documentation
• Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential
• Systems: Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and clear note‑writing
• Notice period: Immediate joiners or candidates on short notice strongly preferred

Performance Expectations

You will be measured on clear, role‑specific metrics:

• Claims worked per day (productivity target)
• Resolution / collection rate on assigned buckets
• Call and documentation quality score (from QA audits)
• Aged‑AR (90+/120+) reduction and denial‑overturn rate (Sr Associate)

Hiring Process

• HR Screening
• 2 Technical Interviews
• Assessment Round
• HR discussion (fitment, shift, salary)

Why Join Neolytix

US Healthcare Depth

Live US provider accounts across 270+ client organizations — real RCM, not a training bench.

Clear Growth Path

Associate → Sr Associate → QA / SME / TL → AM: progression tied to performance.

Multi-Platform Exposure

Hands‑on across Epic, AdvancedMD, AthenaHealth, and more — skills that travel.

Stable, Growing MSO

A fast‑growing US‑headquartered organization with centres in Chicago, Gurugram, and Manila.