Apprentice, Sales Support

Pearson; India; On-site; INR 180,000 - 220,000; Full time

Job summary

Pearson in India is seeking a motivated Sales Support Apprentice to join the Higher Education Sales team. You will gain hands-on experience in sales administration, customer support, CRM management, and business operations while learning from experienced professionals.

The role focuses on data accuracy, task prioritization, and collaboration with internal teams to ensure smooth customer experiences. It offers mentorship, practical exposure to sales processes, and a foundation for future

Qualifications

• Strong attention to detail and organisational skills.
• Good communication and interpersonal skills.
• Willingness to learn and develop in sales and customer support.
• Basic knowledge of Microsoft Office (Excel, Word, Outlook).
• Ability to manage multiple tasks and work effectively in a team.

Responsibilities

• Support the management of sales opportunities through OneCRM, including lead creation and updates.
• Maintain accurate customer, account, and sales data to support operations.
• Assist customers and internal teams with account statements and queries.
• Support administrative activities across the India Higher Education Sales team.
• Monitor and update sales records to ensure data quality.
• Collaborate with team members to resolve customer requests promptly.

Skills

Attention to detail

Communication skills

Willingness to learn

Multi-tasking

Teamwork

Proactive mindset

Tools

OneCRM

Microsoft Excel

Microsoft Word

Outlook

Job description

Are you looking to develop your career in sales operations and customer support? We are seeking a motivated and detail-oriented Sales Support Apprentice to join our India Higher Education Sales team. This is an excellent opportunity to gain hands-on experience in sales administration, customer support, CRM management, and business operations while working alongside experienced sales professionals.

As a Sales Support Apprentice, you will play a key role in supporting day-to-day sales activities, maintaining accurate customer and sales data, and ensuring a positive experience for both customers and internal stakeholders.

Key Responsibilities

• Support the management of sales opportunities through OneCRM , including lead creation, lead conversion, and opportunity updates.
• Maintain accurate customer, account, and sales data to support effective sales operations.
• Assist customers and internal sales teams with account statement requests and related queries.
• Support administrative and operational activities across the India Higher Education Sales team.
• Monitor and update sales records to ensure data quality and accuracy.
• Collaborate with team members to resolve customer requests in a timely and professional manner.
• Help identify process improvements that enhance efficiency and customer experience.
• Ensure assigned tasks are completed within agreed timelines and service levels.

What We're Looking For

• Strong attention to detail and organisational skills.
• Good communication and interpersonal skills.
• A willingness to learn and develop within a sales and customer support environment.
• Basic knowledge of Microsoft Office applications (Excel, Word, Outlook).
• Ability to manage multiple tasks and work effectively within a team.
• Positive attitude, proactive mindset, and eagerness to take on new challenges.

What You'll Gain

• Practical experience working within a professional sales environment.
• Exposure to CRM systems, customer support processes, and sales operations.
• Opportunities to develop communication, analytical, and problem-solving skills.
• Mentorship and support from experienced professionals.
• A strong foundation for future career opportunities in sales, customer success, business operations, or account management.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].