Apprentice

SITA; Delhi; On-site; INR 150,000 - 230,000; Full time

Job summary

SITA invites applications for an Apprentice role in Delhi, designed to gain hands-on exposure to IT tools including administration, customer service, reporting, and network management. Trainees will learn under experienced mentors while supporting incidents and service requests.

Roles involve logging incidents, ticket management, dashboards, and coordinating with stakeholders. A technical degree is preferred, with strong English communication essential.

Qualifications

• Excellent customer communication skills in English.
• Fundamental understanding of computers and technology.
• Knowledge of networking and web standards such as DNS, DHCP, TCP/IP, HTTPS.
• Technical awareness in computer systems, software, and hardware.
• Ability to quickly learn new technologies.
• Excellent interpersonal skills, capable of working collaboratively in a team environment.
• Good knowledge of MS Office.
• A proactive approach to problem-solving and a willingness to take on new challenges.

Responsibilities

• Incident Logging and Email Handling: Log incidents via phone or email and respond promptly with information and support.
• Ticket Management: Open, update, and close tickets in ITSM tool.
• Quality Checks: Perform basic quality checks for accuracy and procedures.
• Dashboard Maintenance: Maintain team dashboards.
• Stakeholder Coordination: Coordinate with internal/external stakeholders on projects and incidents.
• Primary troubleshooting of network connectivity issues and ensure proper configurations.
• Be ready to work in rotational day/night shifts for 24x7 support including public holidays.

Skills

Excellent communication in English

Networking fundamentals

DNS

DHCP

TCP/IP

MS Office

Teamwork

Education

Diploma/Graduate degree in CS/EC/Telecom

Tools

MS Office

Job description

Overview

WELCOME TO SITA. At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.

Purpose

An Apprentice will be working in a dynamic environment with exposure to various aspects of information technologies tools including, administration, customer service, reporting and network management while gaining hands-on experience, learning from seasoned professionals and mentors and developing technical skills.

Key Responsibilities

• Incident Logging and Email Handling: Log incidents received via phone calls,emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed.
• Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.
• Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.
• Dashboard Maintenance: Maintain tool dashboards used by the team.
• Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management.
• Primary troubleshooting network connectivity issues, ensuring proper network configurations.
• Readiness to work in rotational (Day and Night) shifts in team that provides 24x7 Support including public holidays.

Qualifications

KNOWLEDGE & SKILLS

• Excellent customer communication skills both verbal and written in English.
• Fundamental understanding of computers and technology is essential.
• Knowledge of networking and web standards such as DNS, DHCP, TCP/IP,HTTPS
• Technical awareness in computer systems, software, and hardware.
• Ability to quickly learn new technologies.
• Excellent interpersonal skills, capable of working collaboratively in a team environment.
• Good knowledge of MS office.
• A proactive approach to problem-solving and a willingness to take on new challenges

Profession Competencies

• Info Gathering
• Customer Service and Service Excellence Attitude
• Technical Communication and aptitude

Core Competencies

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Results Orientation
• Teamwork

Education & Qualifications

• Diploma / Graduate degree with a preference for candidates holding a technical degree (Computer Science Electronic Engineering or equivalent Telecommunications in country qualification)
• Any technical Certification/Exposure to Technologies is desirable

Salary / Compensation Note

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