Application Support Technical Systems Analyst Nostro And Signature Verification Systems

Thakral One Pte. Ltd.; Bengaluru; On-site; INR 2,800,000 - 3,800,000; Full time

Job summary

Thakral One Pte. Ltd. in Bengaluru seeks an experienced Application Support/Technical System Analyst to manage Nostro Reconciliation and Signature Verification System applications, collaborating with cross-functional teams, vendors, and business users to ensure stable operations.

The role emphasizes requirement analysis, system design, programming, testing, and ongoing improvements of banking software systems, with on-call and onsite support as needed.

Qualifications

• 8+ years in application support or business analysis within banking/financial services.
• Strong analytical and problem-solving abilities.
• Experience with VB .NET and MSSQL.
• Excellent communication across stakeholders.

Responsibilities

• Oversee BAU activities for vendor package applications.
• Resolve issues with users and vendors to minimize disruption.
• Collaborate with cross-functional teams to identify root causes of system problems.
• Gather requirements and support design, testing, and deployment of enhancements.
• Coordinate activities with teams across Singapore, Head Office, and Branches.
• Document system improvements and optimize operations.
• Provide on-call and onsite support after-hours and on holidays.

Skills

Nostro Reconciliation

Signature Verification System

Business Requirements Analysis

Technical & Functional Specification

Agile Methodology

VB

NET

MS SQL

API Integration

Analytical Thinking

Tools

VB

NET

MS SQL Server

Windows

API Integration

Job description

Job Description:

We are seeking a proactive and skilled Application Support/TechnicalSystem Analyst to manage and enhance our vendor package applications,specifically in Nostro Reconciliation and Signature Verification System. Thisrole involves collaborating with cross-functional teams, vendors, and businessusers to ensure seamless application performance and to drive systemimprovements, Application requirement analysis, system design, programming andtesting of Banking Application Software Systems.

Requirements:

• Experience in Tungsten FraudOne Signature Verification System (SignBase & SignCheck)
• Proficient in gathering and analyzing Business Requirement, Technical & Functional Specification Design documentation, test case design.
• Knowledge of all phases of IT system development and implementation life cycle including Agile methodology.
• Knowledge in VB, .NET, Microsoft SQL Server, Windows, API integration is preferred.
• Strong and patient analytical and problem-solving skills
• Good inter-personnel and communication skills across a wide range of people
• Self-motivated and possess drive, and ability to work independently and a good team player
• Experienced in working with different teams on medium to complex regional channel systems will be an advantage.
• Self-motivated and possess drive, and ability to work independently and a good team player

Experience:

• 8 years or more in application support or business analysis within the banking or financial services sector.
• Technical Proficiency: Strong experience with VB .NET familiarity with IBM MQ and database management systems like MSSQL etc.
• Analytical Skills: Ability to analyze complex issues, identify root causes, and implement effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with diverse stakeholders.
• Problem-Solving: Strong critical thinking and problem-solving abilities, with a proactive approach to identifying and mitigating issues.

Key Responsibilities:

• Application Management: Oversee Business-As-Usual (BAU) activities, ensuring the stability and efficiency of vendor package applications.
  
• Issue Resolution: Collaborate with users and vendors to promptly address and resolve application issues, ensuring minimal disruption to operations.
  
• Cross-Functional Collaboration: Work with diverse teams to identify and address root causes of system problems, fostering a culture of continuous improvement.
  
• Requirements Gathering: Engage with business users to collect requirements, facilitating the development, testing, and implementation of system enhancements.
  
• Coordination: Liaise with teams across Singapore, Head Office, and Branches to coordinate system-related activities and ensure alignment.
  
• Proactive Improvement: Identify opportunities for system optimization and documentation enhancements to add value and improve operational efficiency.
  
• Support Availability: Provide on-call and onsite support during after-hours, weekends, and public holidays as needed, covering application support and deployment activities.