Applications Support Senior Analyst - Assistant Vice President

Citi; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Citi is seeking an experienced Application Support Senior Analyst in India to provide technical and business support for Citi applications. The role emphasizes stability, efficient incident handling, and close collaboration with development and production teams.

The candidate should have strong UNIX/Linux experience, database knowledge (MongoDB, Hadoop, SQL), and cloud familiarity with OpenShift and AWS EKS. Excellent communication and coordination with stakeholders are essential.

Qualifications

• 6-10 years experience in an Application Support role.
• Strong interpersonal and communication skills.
• Experience with UNIX (AIX/Linux) environments.
• Experience with databases MongoDB, Hadoop, SQL.
• Cloud computing knowledge (RedHat OpenShift, AWS EKS).
• Awareness of monitoring and issue-tracking tools.
• Ability to plan and organize workload with good written and verbal communication.

Responsibilities

• Provide technical and business support for Citi applications.
• Maintain and monitor application environments for stability and availability.
• Participate in releases, testing and production deployment.
• Document support procedures and analyze production issues for root cause.
• Liaise between users, technology groups and vendors to resolve problems.

Skills

Unix/Linux

Interpersonal communication

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

MongoDB

Hadoop

SQL

OpenShift

AWS EKS

ITRS monitoring

Job description

Responsibilities

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and elevate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 6-10 years experience in an Application Support role
• Good interpersonal and communication skills, great teammate.
• Strong working experience with UNIX (AIX/ Linux) environment
• Strong working experience with Databases – MongoDB, Hadoop, SQL
• Strong working experience with Cloud Computing – RedHat OpenShift, AWS EKS, etc.
• Knowledge on Genos ITRS monitoring would be an added advantage
• Experienced with issue tracking and reporting using tools
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
• Basic Business knowledge/ understanding of financial markets and products.
• Ability to communicate appropriately to relevant stakeholder

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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