Application Support - Market data

Thompsons Hr Consulting; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Thompsons Hr Consulting in Bengaluru is seeking an Application Support professional for Market Data applications on Windows with DevOps. The role operates on a 1-year contract with 3 rotating shifts and weekend work with compensatory days.

Responsibilities include pre-market checks, supporting both app and data content, run-books, incident management, and vendor/end-user coordination. Candidates should have 3+ years of relevant experience, strong Windows troubleshooting, DevOps exposure (GitHub,

Qualifications

• 3+ years of relevant experience.
• Strong Windows troubleshooting and configuration knowledge.
• DevOps experience with GitHub and CI/CD pipelines.
• Experience in remote/international support with vendors.
• Excellent interpersonal and communication skills; able to present to audiences.
• Fluent in English.
• Scripting skills in Perl, Python, PowerShell.

Responsibilities

• Pre-market checkout of critical applications and infrastructure.
• Support application functionality and data content; escalate issues when needed.
• Create run-books and FAQs for the helpdesk.
• Manage incident handling for Market Data issues.
• Engage with end users/vendors and helpdesk until resolution.

Skills

3+ years exp

Windows environment

DevOps

Remote support

Communication skills

English fluent

Perl

Python

PowerShell

Tools

GitHub

CI/CD pipelines

TREP

Elektron

Activ

Job description

Role - Application support for Market Data applications in Windows environment with Devops

Location - Bangalore office

CONTRACT FOR 1 YEAR

Working in 3 different shifts in rotation:

• 6 am IST - 3 pm IST (2:30-11:30 CET summer time)
• 2 pm IST - 11 pm IST (10:30-19:30 CET summer time)
• 10 pm IST - 7 am IST (18:30-3:30 CET summer time)

Working also on weekends with compensation days, also in rotation

Tasks:

• Perform pre-market checkout out critical applications and infrastructure.
• Support both application functionality and data content; elevate data content issues to vendors and/or internal developers.
• Run-books and FAQs, for helpdesk.
• Manage incident management process for Market Data issues.
• Manage engagement with end users/vendors and helpdesk until problem is resolved.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

• Candidate should have relevant experience in the range of 3+ years.
• Deep understanding of application configuration and troubleshooting, proficiency in Windows environment
• Devops experience (GitHub, CI/CD pipelines)
• Experience of remote support (international), working with vendors for problem resolution.
• Strong inter-personal and communication skills; making presentations to customer or client audiences or professional peers and working independently on problem solving.
• Fluent in English.
• Experience with scripting languages such as Perl, Python, Powershell.

Preferred Qualifications

• Application product support specialist for Refinitiv, Bloomberg, Datastream, Factset, etc
• Deep understanding of application configuration and troubleshooting, experience of supporting market data or trading desktop applications.
• Understanding of Linux environment.
• Experience with vendor data distribution systems like TREP, Elektron, Activ,, etc.
• Financial Industry experience - Understanding of capital markets, experience with multiple asset classes.
• Market Data Industry experience.