Application Support Senior Analyst-Assistant Vice President

Citigroup Inc.; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Citigroup Inc. in Pune is seeking a Senior Analyst for Apps Support to ensure stability and performance of Citi Applications across daily operations.

The role involves leading teams, coaching new recruits, and coordinating with development and production support to prioritize fixes, manage releases, and drive continual improvements in risk and control posture.

Qualifications

• 8-10 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Technical skills on Windows, AIX, Linux, Oracle, MS SQL, ORMB
• Middleware : Supported WebSphere, WebLogic, Open Shift, API, Java and IHS applications
• Messaging : Supporting MQ, KAFKA and NDM
• Experience in Autosys Job Scheduling and setup
• Basic understanding of network topology, Firewalls and Load balancers
• Ability to communicate appropriately to relevant stakeholder, clear and concise written and verbal communication skills.
• Knowledge in .NET, Kubernetes and AI usage is preferable
• Knowledge in ORMB(Oracle Revenue Management and Billing), Accounting and Billing process, CRM and AI usage.

Responsibilities

• The Applications Support Senior Analyst provides technical and business support for users of Citi Applications, driving stability and efficiency improvements.
• Maintains application systems that are in daily operations.
• Manages, maintains and supports applications and their environments with a focus on stability, quality and functionality against SLAs.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Develop and maintain technical support documentation.
• Identify ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escalate to management.
• Ensure storage and archiving procedures are in place.
• Define scope/objectives for complex application enhancements and problem resolution.
• Review and develop application contingency planning for availability.
• Prioritize bug fixes and tooling requirements with development/production support.
• Participate in application releases from development to production.
• Engage in post-implementation analysis for system design and functionality.
• Communicate risks, vulnerabilities, and security issues to stakeholders.

Skills

Analytical skills

Communication skills

Leadership

Problem management

Willingness to learn

Education

Bachelor’s/University degree

Tools

Windows

AIX

Linux

Oracle

MS SQL

ORMB

WebSphere

WebLogic

OpenShift

MQ

Kafka

NDM

Autosys

Java

Kubernetes

Job description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and elevate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 8-10 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Technical skills on Windows, AIX, Linux, Oracle, MS SQL, ORMB
• Middleware : Supported WebSphere, Weblogic, Open Shift, API, Java and IHS applications
• Messaging : Supporting MQ, KAFKA and NDM
• Experience in Autosys Job Scheduling and setup.
• Basic understanding of network topology, Firewalls and Load balancers
• Ability to communicate appropriately to relevant stakeholder, clear and concise written and verbal communication skills.
• Knowledge in .NET, Kubernetes and AI usage is preferable
• Knowledge in ORMB(Oracle Revenue Management and Billing), Accounting and Billing process, CRM and AI usage.

Education:

• Bachelor’s/University degree or equivalent experience

Technology

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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