Application Support & Maintenance - IBM Tivoli

NTT DATA, Inc.

Dadri

On-site

INR 900,000 - 1,200,000

Full time

8 days ago

Application generator

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Job summary

NTT DATA Services is seeking an IBM Tivoli Support Engineer to deliver L2/L3 production support for Tivoli apps from Noida, Bangalore or Hyderabad with a 24x7 shift roster including weekends. You will monitor services and troubleshoot issues across Linux/Unix, databases, and networks, while coordinating with vendor support and maintaining runbooks.

The role requires strong Tivoli administration skills, scripting for automation, and incident RCA capabilities to ensure system health and

Qualifications

Experience with Tivoli administration, monitoring, and troubleshooting.
Proficient in Linux/Unix command-line and system troubleshooting.
Shell scripting for automation and monitoring tasks.
Basic-to-intermediate Python scripting for automation.
SQL fundamentals and database connectivity troubleshooting.
Networking concepts and connectivity troubleshooting.

Responsibilities

Provide L2/L3 production support for IBM Tivoli apps and components.
Monitor Tivoli services, agents, servers, jobs, alerts, and health.
Troubleshoot Tivoli failures and connectivity issues.
Perform Tivoli service start/stop, config changes, and maintenance.
Investigate alerts and incidents using logs and apps.
Conduct RCA for recurring or critical incidents.
Support installation, patching, upgrades, and maintenance.
Troubleshoot across Linux/Unix, databases, networking, and resources.
Write Shell/Python scripts for monitoring and automation.
Coordinate with IBM/vendor support for complex issues.
Maintain SOPs, runbooks, and knowledge articles.
Participate in on-call/production support and major incidents.

Skills

IBM Tivoli Administration

Linux/Unix

Shell Scripting

Python

Database SQL

Networking TCP/IP

Job description

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Application Support & Maintenance - IBM Tivoli

Date: Sep 24, 2026

Location: Noida, UP, IN

Company: NTT DATA Services

IBM Tivoli Support Engineer – Job Description

Role: IBM Tivoli Support Engineer / Application Support Engineer

Support Level: L2/L3

Experience: Typically 4–8 years

The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster including weekend support.

Key Responsibilities

Provide L2/L3 production support for IBM Tivoli applications and components.
Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
Troubleshoot Tivoli application/service failures and connectivity issues.
Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
Investigate alerts and production incidents using application and OS logs.
Perform root cause analysis (RCA) for recurring or critical incidents.
Support installation, configuration, patching, upgrades, and maintenance activities.
Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.
Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.
Work with database teams for Tivoli-related database connectivity and performance issues.
Handle incident/change/problem/service-request tickets using ITSM processes.
Maintain SOPs, runbooks, operational documentation, and knowledge articles.
Participate in on-call/production support and major incident troubleshooting as required.
Coordinate with IBM/vendor support for complex product issues.