Application Support Lead ; Production support lead

ZebLearn India; Chennai District; Presencial; INR 1.800.000 - 3.000.000; Jornada completa

Descripción de la vacante

DMart is seeking an Application Support Lead to head the L3 production support team in India. You will mentor the team, drive incident resolution, and coordinate cross-functional responses during Major Incidents.

The role emphasizes RCA, preventive measures, monitoring, deployments, change management, and leadership dashboards for senior leaders. Strong Java/Golang, Linux, databases, REST APIs, and monitoring tools are required.

Formación

• 2+ years of experience in Application/Production Support with 2+ years of leading production support teams.
• Strong troubleshooting skills for Java or Golang applications.
• Experience with Incident, Problem, Change and Release Management processes.
• Excellent communication and cross-functional collaboration skills.

Responsabilidades

• Lead and mentor the L3 Support team for day-to-day production operations.
• Ensure timely resolution of incidents and adherence to SLAs/KPIs.
• Drive Major Incident Management and coordinate cross-functional responses during critical issues.
• Conduct RCA and implement preventive measures to reduce recurrence.
• Publish dashboards and metrics for leadership and stakeholders.

Conocimientos

Leadership

Incident management

Root Cause Analysis

Java

Golang

REST APIs

Linux/Unix

Monitoring & log analysis

Herramientas

Grafana

Kibana

Splunk

ELK

AppDynamics

Dynatrace

Jira

ServiceNow

Descripción del empleo

Job Title: Application Support Lead ; Production support leadCompany: DMartSAP Module: SAP EWMRoles & Responsibilities:Key Responsibilities\\* Lead and mentor the L3 Support team while managing day-to-day production support operations.\\* Ensure timely resolution of production incidents and adherence to defined SLAs and KPIs.\\* Drive Major Incident Management and coordinate cross-functional teams during critical production issues.\\* Conduct Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents.\\* Monitor application health, system performance, and operational dashboards. Analyze incident trends and drive continuous service improvement initiatives. Coordinate production deployments, release support, and change management activities.\\* Manage support schedules, on-call rotations, and resource planning. Collaborate with Development, QA, DevOps, Infrastructure, Database, and Business teams.\\* Publish operational dashboards, MIS reports, and service metrics for leadership. Identify automation opportunities to improve support efficiency and reduce manual effort. Ensure adherence to Incident, Problem, Change, and Release Management processes.\\* 2 years of experience in Application/Production Support with 2 years of experience leading production support teams.\\* Strong understanding of Java or Golang applications for production troubleshooting and issue analysis.\\* Strong expertise in SQ/No-SQL database troubleshooting.\\* Good knowledge of Linux/Unix environments.\\* Experience with REST APIs, Microservices, and distributed systems.\\* Hands-on experience with monitoring and log analysis tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace, etc.).\\* Experience with Jira, ServiceNow, or similar ticketing platforms.\\* Strong understanding of Incident, Problem, Change, Release, and Major Incident Management.Strong team leadership, mentoring, stakeholder management, and cross-functional collaboration skills.Excellent communication, analytical, problem-solving, and decision-making abilities, with the ability to lead during critical production incidents.\\* Excellent stakeholder management, communication, and leadership skills. Strong analytical and decision-making capabilities.Work Location: Chennai, Coimbatore, Bengaluru, IndiaAvailability: Full timeRequirementsExperience in production deployments, application/component upgrades, performance optimization, and operational improvement initiatives.Key Skills: Warehouse ManagementSalary: INR 1.8e+06 - 3e+06 per yearly