Application Support French Language

Sopra Steria Group; Dadri; On-site; INR 600,000 - 800,000; Full time

Job summary

Sopra Steria Group in India is seeking an IT helpdesk professional to log, analyze, and resolve L1 tickets for supply chain applications. Fluency in French and working English are essential for daily stakeholder communication and documentation.

The role emphasizes learning agility, problem-solving, and collaboration with global teams, with exposure to Jira and standard ticketing processes. On-site in Uttar Pradesh, Dadri, with growth opportunities in a dynamic tech environment.

Qualifications

• Background in IT/CS or related field.
• French: fluent; essential for daily communication with stakeholders and analyzing technical runbooks.
• English: working proficiency.
• High learning agility, autonomous learning and continuous skill development.
• Good functional knowledge and business acumen.

Responsibilities

• Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts through resolution.
• Perform initial root-cause analysis of supply chain application incidents, data inconsistencies, and business error codes using logs and existing workflows.
• Resolve incidents using available runbooks and escape complex or undocumented issues to L2/L3 with clear diagnostic findings.
• Contribute to the development and maintenance of SOPs and the knowledge base.

Skills

French fluency

English proficiency

Learning agility

Troubleshooting mindset

Business acumen

Education

IT/CS background

Graduate

Tools

Jira

Ticketing tools

Job description

Job Description:

Company Description

About Sopra Steria

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Job Description

Total Experience Expected: 04-08 years

Mandatory Requirements:

• Educational background or initial exposure in IT, Computer Science, or related
• Language Skills:
• French: Fluent (Read/Speak/Write) – Essential for daily communication with stakeholders and analyzing technical runbooks.
• English: Working proficiency
• High learning agility, autonomous learning and continuous skill development
• Strong curiosity and a methodical troubleshooting mindset.
• Good functional knowledge and business acumen

Desirable Requirements:

• Basic SQL Knowledge: Ability to run simple database queries to investigate data anomalies during ticket analysis.
• Retail & Supply Chain Exposure: Prior exposure to Retail, Supply Chain functional processes
• Technical Environment Familiarity: Basic familiarity with IT support concepts and ticketing tools (e.g., Jira), analytical skills.

Key Responsibilities:

• Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts through resolution.
• Perform initial root-cause analysis of supply chain application incidents, data inconsistencies, and business error codes using logs and existing workflows.
• Resolve incidents using available runbooks and escape complex or undocumented issues to L2/L3 with clear diagnostic findings.
• Contribute to the development and maintenance of SOPs and the knowledge base.

Qualifications

Any Graduate ( preferable in IT/ Comp Sc)

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.