Application Support Engineer

Adhvit Innovations; Thane; On-site; INR 550,000 - 850,000; Full time

Job summary

Adhvit Innovations is seeking an Application Support Engineer to implement and optimize HMIS ERP applications in a healthcare setting. The role focuses on supporting clients, resolving issues, and ensuring smooth ERP adoption.

The ideal candidate will combine technical and analytical skills with a customer-focused approach and will travel internationally for client projects as needed.

Qualifications

• Bachelor's or Master's degree in CS/IT or related field.
• 2+ years of software support and implementation experience.
• Willingness to travel internationally on client projects.
• Passport holder with validity through Dec 2029 is mandatory.

Responsibilities

• Collaborate with clients to understand requirements and customize HMIS ERP solutions.
• Provide technical support, resolve tickets, and escalate issues to dev teams when needed.
• Work with cross-functional teams to implement fixes and enhancements.
• Conduct user training sessions to maximize adoption.
• Support go-live activities to ensure a smooth transition.

Skills

Communication

Multi-tasking

Analytical skills

Education

Bachelor's or Master's in CS/IT

Tools

MS Word

Excel

PowerPoint

Job description

Adhvit Innovations is seeking a team member for the position of Application Support Engineer.

Position Title: Application Support Engineer

Location: Thane, Maharashtra

Domain: HMIS ERP Application (Healthcare Domain)

Employment Type: Full-time (on-site)

Experience: 2+ years

The ideal candidate will be responsible for supporting, implementing, and optimizing HMIS ERP applications with work experience in healthcare environment. The role involves combining strong technical and analytical skills with a customer-focused approach, contributing to system stability ensuring smooth ERP system adoption.

Key Responsibilities:

Collaborate with clients to understand their specific requirements to customize healthcare software solutions.

Provide technical support for healthcare applications, addressing client queries and resolving tickets with regards to troubleshoot software bugs in a escalating to development teams when necessary timely manner.

Collaborate with cross-functional teams, including developers and product managers, to implement fixes and enhancements based on client feedback.

Conduct user training sessions for healthcare providers and administrative staff to maximize adoption and effective use of the software.

Provide technical guidance and support to clients during the go-live phase to ensure a smooth transition.

Documentation and Communication:

MS Word, Advanced Excel, PowerPoint, and Analytical Skills.

Preparing BRDs, Technical Specifications, API documentation, Data Flow Diagrams, and RCA documents.

Develop tailor made user manuals and reference guides to client workflows.

Prepare detailed reports and provide feedback on common client challenges and requests to improve system functionality.

Managing client communication, daily email correspondence, arranging meetings with generating Minutes of Meetings.

Developing scenario-based test cases from requirements, executing black-box testing, and conducting application demos.

Must Have:

Excellent communication and interpersonal skills to work effectively with clients and team members.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Qualifications and Experience:

Bachelor/masters degree in computer science, Information Technology or a related field.

Minimum 2 years of working experience in software support & implementation, preferably in the healthcare domain.

Candidates should be ready to travel international locations for client-side projects.

Candidates should have Indian passport with validity of minimum till Dec. 2029 is mandatory.

Candidates residing from Thane, Mumbai & Navi Mumbai will only be considered.