Application Support Analyst with SRE

Citi; Maharashtra; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Citi is seeking an Application Support Intermediate Analyst to deliver reliable, high-quality technical support for critical business applications within a global financial services environment. You will act as a bridge between end users, technology teams, and vendors, diagnosing issues, driving long‑term resolutions, and contributing to system stability and performance.

Responsibilities include incident resolution, release lifecycle participation, risk analysis, collaboration to improve

Qualifications

• 5-8 years of experience in application support or related technical discipline.
• Hands-on experience with middleware platforms such as WebLogic or WebSphere, or containerized environments including OpenShift or ECS.
• Strong foundational knowledge of AI/ML concepts, including ML models, NLP, and data pipelines.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Familiarity with monitoring tools like Splunk, ITRS, Grafana, GCO, ELK Stack, Datadog and ability to use these for issue detection and resolution.
• Knowledge of Site Reliability Engineering (SRE) principles and practices.
• Experience using issue tracking and problem management tools to log, report, and manage incidents through to resolution.
• Clear written and verbal communication skills for technical and non-technical stakeholders.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Deliver technical and business application support to end users and traders, resolving incidents efficiently with partners.
• Act as liaison between business users, internal tech groups, and vendors to ensure triage and resolution with minimal disruption.
• Participate in the full application release lifecycle from development and testing to production deployment and post-release validation.
• Analyze applications to identify risks, vulnerabilities, and security gaps and recommend solutions.
• Collaborate with developers to prioritize bug fixes and improve support tooling.
• Own and drive support improvement initiatives for system stability and operational efficiency.
• Develop and maintain clear technical support documentation for repeatable processes.
• Participate in disaster recovery testing to validate resilience and continuity.

Skills

Communication skills

Problem solving

AI/ML concepts exposure

SRE fundamentals

Education

Bachelor's degree or equivalent

Tools

WebLogic

WebSphere

OpenShift

ECS

Splunk

ITRS

Grafana

ELK Stack

Datadog

Job description

Citi is looking for an Application Support Intermediate Analyst to deliver reliable, high-quality technical support across critical business applications within a global financial services environment. In this role, you will serve as a key connector between end users, technology teams, and vendors — diagnosing complex issues, driving long-term resolutions, and contributing directly to the stability and performance of systems that underpin Citi's core operations. Your work will have a direct impact on the effectiveness of the teams and business processes that depend on these applications every day.

Responsibilities

• Deliver technical and business application support to end users and traders, resolving incidents efficiently while coordinating with technology partners to implement sustainable, long-term fixes.
• Act as the primary liaison between business users, internal technology groups, and third‑party vendors to ensure issues are triaged, escalated, and resolved with minimal disruption.
• Participate in the full application release lifecycle – from development and testing through to production deployment – and conduct post‑release validation checks to confirm system health.
• Analyse applications to identify risks, vulnerabilities, and security gaps, and apply sound judgment to recommend and implement appropriate solutions.
• Collaborate with development colleagues to prioritise bug fixes and enhance support tooling, ensuring both immediate needs and longer‑term platform quality are addressed.
• Take active ownership of support improvement initiatives focused on system stability, operational efficiency, and service effectiveness.
• Develop and maintain clear technical support documentation to enable consistent, repeatable processes across the team.
• Participate in disaster recovery testing to validate system resilience and ensure business continuity preparedness.

Required Qualifications & Skills

• 5-8 years of experience in application support or a closely related technical discipline.
• Hands‑on experience working with middleware platforms such as WebLogic or WebSphere, or containerised environments including OpenShift or ECS.
• Strong foundational knowledge of AI/ML concepts, including machine learning models, natural language processing (NLP), and data pipelines.
• Experience with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
• Familiarity with monitoring tools such as Splunk, ITRS, Grafana, GCO, ELK Stack, Datadog, with the ability to use these platforms to detect, investigate, and resolve issues.
• Knowledge of Site Reliability Engineering (SRE) principles, with an understanding of system reliability, availability, and stability practices.
• Experience using issue tracking and problem management tools to log, report, and manage incidents through to resolution.
• Clear and concise written and verbal communication skills, with the ability to convey technical information to both technical and non‑technical stakeholders.
• Bachelor's degree or equivalent practical experience.

Beneficial Skills & Qualifications

• Scripting ability in Python or similar languages, supporting automation, diagnostics, or tooling improvements within the support function.
• Understanding of financial markets and products, providing useful context when supporting trading or business‑facing applications.
• Experience contributing to process improvement or standardisation initiatives within a technology support environment.
• Familiarity with how application support integrates across broader technology functions, and an awareness of its commercial impact.

What We Offer

At Citi, you will join a high‑performing global technology team where your contributions directly shape the reliability and performance of systems used by thousands of users worldwide. This is an environment built on collaboration, continuous improvement, and meaningful technical work — offering both the autonomy to make decisions and the support to grow your career.

• Exposure to large‑scale, complex financial technology systems across a global organization, broadening your technical depth and commercial awareness.
• Structured learning and development opportunities to deepen your expertise in SRE practices, middleware platforms, monitoring tooling, and cloud‑native technologies.
• The opportunity to take ownership of meaningful support projects and initiatives, with real impact on system stability and business outcomes.
• A connected, team‑oriented environment where knowledge sharing and cross‑functional collaboration are part of everyday working practice.
• Access to Citi's broader wellbeing, financial, and family support programmes, as well as locally tailored benefits.

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.