Application Support Engineer

CorroHealth Infotech Private Limited; Hyderabad; Presencial; INR 300.000 - 540.000; Jornada completa

Descripción de la vacante

CorroHealth Infotech Private Limited in Hyderabad, India, seeks an Application Support Engineer to support US-based users of our Healthcare EHR application. You will resolve issues, provide timely responses, and help maintain the smooth operation of desktop and web applications.

The role requires 1+ years of troubleshooting experience, proficiency with Windows Server, SQL Server, XML/JavaScript, PowerShell, and familiarity with ticketing systems.

Formación

• Bachelor’s degree in computer science or related field or equivalent experience.
• 1+ years of technical troubleshooting experience.
• Experience with help desk software and ticketing systems.
• Excellent communication and ability to explain technical info clearly.
• Experience in a Microsoft environment including Windows Server and SQL Server.

Responsabilidades

• Provide prompt and efficient support to end-users of Healthcare EHR applications via phone, email, and web.
• Troubleshoot, diagnose, and resolve clinical and technical issues.
• Support Desktop and Web-based applications and document interactions in ticketing system.
• Collaborate with internal teams to escalate and resolve complex issues.
• Communicate status updates to users and maintain knowledge base articles.

Conocimientos

Technical support

Help desk

Windows Server

SQL Server

XML

JavaScript

PowerShell

Ticketing systems

Educación

Bachelor’s degree in computer science or related field

Herramientas

RDS/RDP

Screen sharing

Microsoft Active Directory

Azure technologies

Descripción del empleo

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long‑term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Application Support Engineer Job Overview:

We are seeking dedicated and customer-focused Application Support Engineer to join our dynamic team, providing essential support for US based users of our Healthcare Electronic Health Record (EHR) application. As a vital member of our Client Support team, you will play a crucial role in ensuring the seamless operation of our EHR software, resolving user issues, and delivering exceptional customer service to healthcare and IT professionals.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide prompt and efficient support to end-users of Healthcare EHR applications via various communication channels, including phone, email, and web.
• Provide support to end users by troubleshooting, diagnosing, and resolving clinical and technical issues.
• Provide support to Desktop and Web-based applications.
• Document and track user issues using a ticketing system, ensuring accurate and detailed information for efficient problem resolution.
• Collaborate with internal technical teams to escalates and resolve complex issues, ensuring timely and effective solutions.
• Communicate with users in a clear, professional, and empathetic manner, understanding the urgency and sensitivity of healthcare‑related issues.
• Keep users informed about the status of their reported issues and provide regular updates until resolution.
• Maintain up to date understanding of the Healthcare EHR application, staying informed about updates, new features, and enhancements.
• Create and update knowledge base articles and documentation.
• Must be flexible to work various shifts and open to daytime, evenings, weekends, or holidays.
• Maintain an excellent customer satisfaction standard. Actively participate in Company provided training and education. Align conduct with the Company’s Code of Ethics and Business Conduct and support the Company’s Ethics and Compliance Program Ensure individual compliance with all privacy and security rules and regulations and commit to the protection of all Company confidential information, including but not limited to, Personal Health Information

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in computer science or related field or equivalent experience
• Proven experience in a client support or help desk role; Healthcare IT experience is a plus.
• 1+ years of technical troubleshooting experience
• Proficiency in using help desk software and ticketing systems.
• Ensure proper documentation for each interaction and elevate when necessary.
• Excellent communication skills (verbal and written). Ability to convey technical information to non‑technical users in a clear and understandable manner.
• Ability to manage high priority technical issues and their associated communications with patience and professionalism.
• Strong commitment to providing exceptional customer service and ensuring client satisfaction.
• 2+ years of Client support experience in a Microsoft environment that includes Windows 2012 and Windows 2016
• Experience with Desktop Remote Control tools (i.e., RDS, RDP and Screen Sharing)
• Experience with: Microsoft SQL Server 2014, 2017 environments.
• Strong troubleshooting skills and in‑depth knowledge of Microsoft technologies
• Experience with: XML, Java Script, PowerShell Script, SQL Queries, Microsoft Active Directory, SaaS, Citrix, VPN, networking, Azure technologies.

PHYSICAL DEMANDS:

Must be able to communicate effectively with clients and team members, both verbally and written. While performing the duties of this job, the employee will be frequently required to stand and sit for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye‑hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6‑8 hours a day and function in an environment with constant interruptions is required. At times, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

CorroHealth sits at the center of the revenue cycle revolution. Fundamental operations of the revenue cycle are supported through our expert teams while we recast the role of clinicians through automation. This shift to a true clinical revenue cycle helps us achieve our core purpose – exceed client financial health goals. For each patient population, CorroHealth automates key clinical aspects of the cycle. Our platforms focus on capture and application of clinical documentation while easing the burden on physicians. Scalability is prioritized in the support of client program operations. As with most revenue cycle partners, our skilled and enthusiastic team is available to outsource any portion of the cycle. However, we can also complement client programs with additional expert support or upskill existing client teams to meet program demands. Whether our team is deployed directly, or automation is incorporated for a more programmatic solution, CorroHealth delivers. CorroHealth has acquired Xtend Healthcare! For more information, please visit https://corrohealth.com.