Application Support Engineer

Accenture services Pvt Ltd; Gurugram District; On-site; INR 500,000 - 750,000; Full time

Job summary

Accenture services Pvt Ltd in Gurugram is seeking an Application Support Engineer to act as the ongoing interface between the client and the system, ensuring critical business applications run smoothly. The role requires strong IBM AS/400 Administration knowledge, excellent problem solving, and hands-on experience with OS/400 environments.

You will liaise with client technical reps, implement changes, test, and hand over to customers, while maintaining high quality and clear communication across

Qualifications

• Minimum 3 Year(s) Of Experience Is Required
• 15 years full time education
• IBM AS /400 Administration

Responsibilities

• Liaising with the customer technical representatives.
• Implement the changes as applicable, test the changes and handover to customer.
• Troubleshoot issues with OS/Backup.

Skills

IBM AS/400 Administration

Good verbal and written communication

Ability to operate independently

Troubleshoot OS/Backup

Root Cause Analysis RCA

ITIL concepts

HMC/LPAR Management

Restoration/BRMS

Education

15 years full time education

Tools

Service Now

MIMIX

DBMOTO

MPLUS

BRMS

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

IBM AS /400 Administration

Good to have skills

NA

Minimum 3 Year(s) Of Experience Is Required

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification

15 years full time education

Summary

Role: Support Senior Analyst Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge

Roles & Responsibilities

• Liaising with the customer technical representatives.
• Implement the changes as applicable, test the changes and handover to customer.
• Troubleshoot issues with OS/Backup.

Professional & Technical Skills

• Good verbal and written communication skill to connect with customer at varying levels of the organization
• Ability to operate independently.
• Must have 4+ years of AS/400 system Operations/Administrator experience.
• Server daily health check activities. C) User profile and Security management.
• Job management, job life cycle, OUTQ management etc. e) Backups and other jobs for problem determination and resolution.
• Patch management.
• IBM supported network architecture and configurations - TCP/IP, SNI, SNA etc.
• hands-on experience working on HMC/LPAR Management.
• Restoration and BRMS, Tape management.
• Knowledge on replication software.
• Independently work with vendors on HW/SW issue.
• Analyze disk space utilization and recommend corrective action.
• Participate in Root Cause Analysis RCA. n) Participate in Disaster recovery process.
• Good knowledge on ITIL concepts (Incident, problem & change management skills).

Additional Information

Must have Skills: IBM AS /400 Administration

Good To Have Skills

• Should have sound knowledge on OS/400 administration.
• Tools hands on like Service Now, MIMIX, DBMOTO, MPLUS, BRMS etc.
• Certification on AS/400 admin side.