Application Support Engineer

Wilh. Wilhelmsen Holding ASA; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Wilh. Wilhelmsen Holding ASA is seeking a mid-level Application Support Engineer based in Chennai, India. The successful candidate will provide application support for production environments, diagnose issues, and work on Salesforce-related development tasks, including Apex and LWC.

The ideal candidate should have over 6 years of experience in Salesforce development and possess strong collaboration and communication skills. Join a global team that supports a diverse maritime industry.

Qualifications

• 6+ years of Salesforce development and/or application support experience.
• Hands-on experience with Apex, LWC, Flows, SOQL/SOSL.
• Good understanding of Salesforce security model and production environments.

Responsibilities

• Provide application support for production environments, resolving incidents and issues.
• Independently Diagnose issues using Salesforce logs, Developer Console, Workbench, and monitoring tools.
• Work on defect fixes, enhancements, and custom development tasks.

Skills

Salesforce development

Apex

LWC

Flows

SOQL/SOSL

Communication skills

Collaboration skills

Job description

Overview

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. We are looking for an Application Support Engineer for Chennai location, to join our company. In Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.

Who you are

You are a mid-level Salesforce professional comfortable working across both support and development workstreams. You can independently diagnose and resolve production issues and contribute meaningfully to development tasks.

What you will be doing

• Provide application support for production environments, resolving incidents and issues
• Independently Diagnose issues using Salesforce logs, Developer Console, Workbench, and monitoring tools
• Work on defect fixes, enhancements, and custom development tasks (Apex, LWC, Flows)
• Collaborate with development, release, and platform teams to resolve issues end-to-end
• Maintain accurate ticket updates, documentation, and SOPs
• Participate in incident reviews and continuous improvement activities

Required experience and skills

• 6+ years of Salesforce development and/or application support experience
• Hands-on experience with Apex, LWC, Flows, SOQL/SOSL
• Good understanding of Salesforce security model and production environments
• Comfortable working across support and development workstreams
• Good communication and collaboration skills

Preferred Certifications

• Salesforce Platform Developer I
• Salesforce Certified Administrator

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Application Support Engineer.

Work location: Chennai, India

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

About Wilhelmsen

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.