Application Support Engineer

Wilhelmsen Port Services; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Wilhelmsen Port Services is seeking an experienced Application Support Engineer to join our team in Chennai. The role involves providing support for production environments, managing incidents independently, and collaborating with development teams. Candidates should have extensive experience with Salesforce, including Apex and LWC development, along with strong communication skills.

This position offers the chance to work in a global environment, contributing to efficient and safe port call operations. Be part of a team that handles over 75,000 port calls a year.

Qualifications

• 6+ years of Salesforce development and/or application support experience.
• Hands-on experience with Apex, LWC, Flows, SOQL/SOSL.
• Good understanding of Salesforce security model and production environments.

Responsibilities

• Provide application support for production environments, resolving incidents independently.
• Diagnose issues using Salesforce logs, Developer Console, Workbench.
• Collaborate with development, release, and platform teams.

Skills

Salesforce development

Apex

LWC

Flows

SOQL/SOSL

Problem-solving skills

Good communication skills

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. We are looking for an Application Support Engineer for Chennai location, to join our company. In Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.

Who you are

You are a mid-level Salesforce professional comfortable working across both support and development workstreams. You can independently diagnose and resolve production issues and contribute meaningfully to development tasks.

What you will be doing

• Provide application support for production environments, resolving incidents and issues independently
• Diagnose issues using Salesforce logs, Developer Console, Workbench, and monitoring tools
• Work on defect fixes, enhancements, and custom development tasks (Apex, LWC, Flows)
• Collaborate with development, release, and platform teams to resolve issues end-to-end
• Maintain accurate ticket updates, documentation, and SOPs
• Participate in incident reviews and continuous improvement activities

Required experience and skills

• 6+ years of Salesforce development and/or application support experience
• Hands‑on experience with Apex, LWC, Flows, SOQL/SOSL
• Good understanding of Salesforce security model and production environments
• Comfortable working across support and development workstreams
• Good communication and collaboration skills

Preferred Certifications

• Salesforce Platform Developer I
• Salesforce Certified Administrator

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Application Support Engineer.

Work location: Chennai, India

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

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