Application Support Analyst

Arthur J. Gallagher & Co. (AJG); Ernakulam; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career development opportunities

Collaborative culture

Global impact

Job summary

Gallagher in India seeks an Application Support professional to maintain systems and support global stakeholders. The role emphasizes service quality, collaboration across teams, and continuous learning within a purpose-driven environment.

Entry-focused opportunities are available, with a path to develop expertise in Microsoft 365 apps, ServiceNow, and collaboration platforms while contributing to global client services and operational excellence.

Qualifications

• Minimum 3–6 years in Application Support or similar role.
• Demonstrates strong customer service and clear communication.
• Ability to coordinate with global teams across time zones.

Responsibilities

• Maintains application systems in daily operations.
• Gathers requirements and prioritizes changes for support apps.
• Escalates complex issues and contributes to knowledge base.

Skills

Customer service

Effective communication

Time-zone coordination

Documentation

Team collaboration

Tools

ServiceNow

SharePoint

Microsoft Teams

Outlook

Excel

Word

Dynamics 365

Job description

Introduction

Welcome to Gallagher in India - where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Maintains application systems that are beyond the development stage and running in the daily operations of the firm. May have overall ownership of a product or app, gathering requirements, managing and prioritizing changes. Specializes in configuring and supporting applications (e.g. SaaS). Entry roles require little or no knowledge or experience.

• Entry level position with little or no prior relevant training or work experience
• Acquires basic skills to perform routine tasks
• Work is prescribed and completed with little autonomy
• Works with either close supervision or under clearly defined procedures

About you

Skills and Qualifications:

• Minimum 3-6 years of experience in Application Support role.
• Provides excellent customer service and communicates effectively with technical and non-technical audiences.
• Demonstrates scheduling flexibility and the ability to support stakeholders across global time zones, including coordination with US, UK, and India-based teams.
• Possesses strong organizational skills, attention to detail, and the ability to manage assigned priorities in a production support environment.
• Collaborates effectively with technical teams, business stakeholders, product owners, and support resources at all levels.
• Works effectively in a team environment and seeks guidance from senior representatives or leads when support matters require additional experience or escalation.
• Is self-motivated, able to work independently on assigned work, and takes initiative to resolve standard issues and improve documentation.
• Applies sound judgment when assessing issue severity, determining next steps, and escalating complex or high-impact support matters.
• Possesses excellent written and verbal communication skills.
• Has working proficiency in application support operations gained through relevant IT support training and hands-on work experience.
• Microsoft business applications and collaboration platforms, including SharePoint, Microsoft Teams, Outlook, Excel, Word, and Microsoft Dynamics 365 experience preferred.
• Service management tools, including ServiceNow, used to manage incidents, requests, workflows, escalations, knowledge documentation, and support reporting.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)