APPLICATION SPECIALIST - Sofico Miles

Atos SE; Navi Mumbai; On-site; INR 420,000 - 660,000; Full time

Job summary

Atos SE in India seeks an ITIL-minded L2 Support Analyst for Miles application support in Pune/Chennai. You will handle incidents, changes and requests, collaborating with IT-Ops, vendors, and business departments to resolve issues and maintain system availability.

Strong analytical skills, experience with monitoring dashboards (Nagios, Dynatrace, Datadog, Grafana) and basic Unix commands are required, along with knowledge of IIS, LDAP, and SSO.

Qualifications

• Experience with ITIL Incident, Change, Request, and Problem Management.
• Strong analytical thinking and ability to analyze logs.
• Proficient in application monitoring and identifying dependencies using dashboards (Nagios, Dynatrace, Datadog, Grafana).
• Basic Unix commands.
• Working knowledge of IIS, LDAP, and SSO.
• Experience in Miles application support and tools like PowerShell, K9S.
• AMS 2nd Level (L2) Support.

Responsibilities

• Handle ITIL processes such as Incident (including Major Incident), Change (including emergency changes), Request, and Problem Management.
• Deployment of Miles releases (DE) per IT-OPS and TAM instructions (via CM or RM).
• Collaborate with Application Managers, IT-Ops, Business Departments, and Vendor (Sofico) to resolve issues.
• Prepare and execute daily Morgenchecks to report current application status to the customer.
• Monitor ticketing tool queues and manage customer communication through the Miles shared mailbox.
• On-call duty as required.
• Perform Alive Checks after requested changes or customer activities.
• Participate in weekly IT-Ops meetings to discuss topics and issues.
• Organize meetings with stakeholders to resolve incidents or problems.

Skills

ITIL processes

Analytical thinking

Monitoring dashboards

Unix commands

IIS

LDAP

SSO

Miles support

PowerShell

K9S

Tools

Nagios

Dynatrace

Datadog

Grafana

Job description

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Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Location

Pune / Chennai

Job Description

• Good understanding of basic ITIL processes
• Strong analytical thinking, including log analysis
• Technical skillset: application monitoring and identifying dependencies using dashboards (Nagios, Dynatrace, Datadog, Grafana, etc.)
• Basic Unix commands
• Working knowledge of IIS, LDAP, and SSO
• Experience in Miles application support and tools like PowerShell, K9S
• AMS 2nd Level (L2) Support

Role & responsibilities

• Handling ITIL processes such as Incident (including Major Incident), Change (including emergency changes), Request, and Problem Management
• Deployment of Miles (DE) releases custom, special, major, and minor as per IT-OPS and TAM instructions (via CM or RM)
• Collaboration with Application Managers, IT-Ops, Business Departments, and Vendor (Sofico) to resolve daily or complex issues
• Preparation and execution of daily Morgenchecks” to report current application status to the customer
• Monitoring ticketing tool queues and handling incoming customer communication through the MILES (DE) shared team mailbox
• On-call duty as required
• Performing “Alive Checks” after requested changes or customer activities
• Participating in weekly meetings with IT-Ops to discuss current topics and issues.
• Organizing meetings with stakeholders to resolve incidents or problems when standard troubleshooting does not yield results