Application Ops Engineer - Automation

ParentPay Group - India; Maharashtra; On-site; INR 800,000 - 1,000,000; Full time

Job summary

ParentPay Group’s Pune offices are a premier tech hub for software product development, with agile practices and international exposure. The team supports education technology platforms and ensures compliance programs are implemented.

We seek professionals with 4+ years in IT service delivery, strong Microsoft tech skills, and a drive for automation and reliability. The role includes on-call duties and ongoing training in a dynamic environment.

Qualifications

• Exp: 4+ Yrs in IT service delivery or support.
• Experience with Microsoft technologies in an IT service context.

Responsibilities

• Ensure daily tasks and activities are completed; provide remediation when not.
• Patch and upgrade activities for PCI DSS, ISO27001 and Cyber Essentials+.
• Handle ServiceNow incidents, problems, changes and service requests.
• Investigate alerts from monitoring systems indicating changes in component health.
• Create and maintain support documentation and knowledge articles for continual improvement.
• Champion automation of manual interventions within the team.
• Attend and complete mandatory training courses.
• Engage in onboarding new services into Service Operations.
• Participate in the out-of-hours on-call support rota.

Skills

IT service delivery

Microsoft technologies

Communication skills

Workload prioritisation

EDTech experience

Terraform

PowerShell

Bicep

Ansible

Active Directory

Azure

AWS

SQL Server

Windows Server

IIS

SQL backups

Automation scripting

Azure Analytics

KQL

Education

MBA or IT/InfoSec degree

Tools

Terraform

PowerShell

Bicep

Ansible

Job description

Description

ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.

Department: Service Operations

Location: Pune, India

Description

ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.

Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.

Key Responsibilities

• Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.


• Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.


• Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.


• Investigate alerts and events detected from the monitoring systems that indicate a change in component health.


• Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.


• Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.


• Attend and complete all mandatory training courses.


• Engage and own the transition of new services into Service Operations.


• Participate in the out of hours on call support rota

Skills, Knowledge and Expertise

Exp: 4+ Yrs

• Experience working in an IT service delivery or support function OR


• MBA or Degree in Information Technology or Information Security.


• Experience working with Microsoft technologies.


• Excellent communication skills developed working in a service centric organisation.


• Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.


• Ability to manage and prioritise own workload.


• Experience working within Education Technology would be an advantage.


• Advanced automation scripting using Terraform and Powershell.


• Knowledge of bicep and ansible advantageous.


• Advanced Microsoft Active Directory configuration and support.


• Microsoft Azure and AWS cloud hosting platform administration.


• Advanced Microsoft SQL server experience.


• Windows Server and desktop management and configuration.


• Microsoft IIS web services administration and configuration.


• Advanced management of data and SQL backup solutions.


• Advanced scripting and automation capabilities.


• Advanced knowledge of Azure analytics and KQL.