Application Lead

Axway; Dadri; Hybrid; INR 1,200,000 - 2,500,000; Full time

Job summary

SBS is hiring an Application Lead to provide 24x7 production support, manage incidents, and coordinate with global teams. You will monitor, diagnose, patch, and upgrade applications while ensuring adherence to SLAs. The role requires strong communication, client interfacing, and ability to work night shifts on rotation.

Hybrid work setup in Noida with exposure to cloud, containers, and middleware technologies. Prior experience with Axway MFT products and security concepts is a plus.

Qualifications

• Production support in 24x7 model is required.
• Ability to diagnose, analyze, and perform RCA on live issues.
• Experience onboarding, patching, and upgrading applications.
• Monitoring of service interruptions and SLA-based troubleshooting.

Responsibilities

• Provide 24x7 application/production support.
• Handle L2/L3 support with strong analytic and diagnostic skills.
• Onboard applications, patch, and upgrade with minimal downtime.
• Monitor alerts and resolve issues per SLA.
• Coordinate with onshore and offshore teams during operations.
• Utilize ITIL practices and ServiceNow for ticketing and workflows.
• Troubleshoot and resolve live issues with high productivity.
• Engage with customers to ensure smooth service delivery.
• Maintain logs and assist with DR and uptime strategies.
• Work shift rotations including APAC/UK/US as needed.

Skills

Analytical skills

Diagnostic skills

Root-cause analysis

Communication skills

Client interfacing

Team coordination

Night shift readiness

Tools

ServiceNow

Splunk

Docker

Kubernetes

Job description

Overview

This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Application Lead !

• Location: Noida
• Hybrid

Responsibilities

• Autonomous with one programming language/scripting
• Autonomous with one Database. Good understanding of SQL queries
• Autonomous with Unix/Linux/RedHat/CentOS/AIX etc.
• Network protocols & security (encryption / authentication / Certificates). Exposure of middleware technologies
• Expertise on the Axway MFT products (XFB, Gateway, Secure Transport)
• Knowledge of SSL/encryption/Keys/certificates.
• Strong knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with expertise using any gateway tool.
• Experience working with Trading Partner Profile Management and configurations
• Cloud Awareness- GCS/S3, skills on troubleshooting, logging/debugging
• Cloud / Managed Services / Product Support (L2/L3) exposure.
• Exposure on Cloud like AWS/Azure/GCP etc.
• Exposure on Dockers, Kubernetes and Container-based technologies.
• Knowledge of Disaster Recovery
• Knowledge of No Downtime Upgrades
• Knowledge of SSO and its concept
• Knowledge of Log forwarders like Splunk etc.

Qualifications

Must Have -

• Application/Production Support in 24X7 model. Production support experience (better if has some managed services exposure also)
• Should be able to work on L2/L3 support having good analytical and diagnostic and RCAability.
• Application onboarding, patching and upgrade experience.
• Monitoring service interruption alerts and troubleshooting them as per SLA.
• Addressing live issues and resolving them within pre-defined SLAswith improved productivity and quality.
• Familiarization of ITIL concepts and experienced in use of service management tool like ServiceNow, etc.
• Should be good in prioritizing the tasks and organizing self as per delivery

Soft Skills

• Strong communication(both written and verbal) and client interfacing skills.
• Customer/Front Office engagement experience.
• Should be able to coordinate with Multiple Onshore and Offshore teams during day-to-day activities and maintenances.
• Willing to work in 24X7 shifts (Can be APAC, U.K, U.S Shift) and open to work in night shift on rotation basis as per need.
• Quick learner with an ability to acquire new skills in short time
• Flexible to work with and good team player.

Company Overview

At SBS, we’re more than just a technology company – we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Equal Opportunity Employer

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.