Application Engineer, Sales Automation For Marketing Operations

Pega; Hyderabad; On-site; INR 3,000,000 - 5,200,000; Full time

Benefits offered by this job

Executive exposure

Pega Academy

Inclusive environment

Employee equity

Job summary

Pega is seeking a seasoned platform engineer to join a high-visibility greenfield Client Advocacy program in Hyderabad. You will design and own end-to-end Pega-based workflows and advocate lifecycle features, collaborating with legal, finance, and external partners to set new standards.

You will lead data migration, implement GDPR controls, and deliver dashboards for monthly and quarterly reviews, while aligning with SA standards and roadmap across build phases.

Qualifications

• Must have a growth mindset and ability to thrive in greenfield environments.
• Strong collaboration and communication skills across legal, finance, and external partners.
• Experience building Pega case types, data objects, and integrations with external systems.

Responsibilities

• Design and build Pega-based case types, workflows, and automation.
• Own the technical implementation of platform build phases (MLP 1, 2, 3) including planning and go/no-go gates.
• Lead data migration, deduplication, and field standardisation for a clean advocate database.
• Build test scripts and acceptance criteria; participate in go/no-go decisions with stakeholders.
• Build and maintain dashboards and KPI tracking for leadership reviews.
• Ensure GDPR and data governance for advocate records.
• Support change management and training materials across teams.
• Collaborate with SA development on integration architecture and roadmap.

Skills

Growth mindset

Strong communicator

Agile/Scrum experience

Education

CSA certification

CSSA certification

Tools

Pega Platform

Pega Connect

REST APIs

Power BI

SharePoint

Job description

Meet Our Team:

This role is part of the Sales Automation(SA) development team and works closely with the Client Advocacy team, giving you a unique blend of meaningful business impact and deep technical depth.

The Client Advocacy Program is intersection of Sales, Marketing, and Technology at Pega. We are building a best-in-class advocacy program from the ground up designing the advocate lifecycle, streamlining reference workflows, and developing the platform that powers it all. This is a greenfield opportunity to shape how Pega engages, rewards, and grows its most strategic client relationships.

Picture Yourself at Pega:

• You will be the technical backbone of a high-visibility program, building and iterating on Pega-based workflows that directly support Pegas sales and marketing strategy.
• This is a rare opportunity to build on a greenfield platform you will design, develop, and own the end-to-end technical implementation across multiple build phases (MLP 1, 2, and 3) through the end of 2026 and beyond.
• You will work in a small, fast-moving team where your decisions have direct impact, collaborating with business leads, legal, finance, and external agency partners to deliver a program that sets the standard for client advocacy at Pega

At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AIenabled tools are used to enhance learning, improve engineering efficiency, and support better decisionmaking across the cloud platform.

We expect engineers to apply critical thinking to all AIgenerated outputsvalidating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacydriven integration, and you will play an active role in that journey.

What You'll Do at Pega:

• Design and build Pega-based case types, workflows, and automation using Blueprint to support the Client Advocacy Programincluding Reference Requests, Advocate Onboarding, Activity Logging, and Pega Points management.
• Own the technical implementation of platform build phases MLP 1, 2, and 3 (August December 2026), including sprint planning, UAT, go/no-go gate reviews, and post-launch monitoring.
• Lead SA data migration, deduplication, and field standardisation to establish a clean, reliable advocate database ahead of go-live.
• Build test scripts and acceptance criteria; participate in go/no-go decision gates with stakeholders.
• Build and maintain reporting dashboards and KPI tracking to support monthly and quarterly readouts for VP and CMO review.
• Ensure all platform builds comply with GDPR and internal data governance and privacy standards for advocate records.
• Support change management activities alongside the Program Lead contributing to training materials, adoption communications, and stakeholder office hours.
• Partner with the SA development team on integration architecture, maintaining a dotted-line relationship to ensure alignment with SA standards and roadmap.

Who You Are:

• A technically strong platform engineer who is equally comfortable in a discovery workshop and a development sprint you can translate business goals into platform design and explain technical constraints in plain language to a non-technical team.
• Self-directed and comfortable with ambiguity: you thrive in greenfield environments where processes are still being defined and you know when to move forward and when to escape.
• A collaborative partner who builds trust across teams with different priorities you can manage a dotted-line relationship with the SA development team while staying aligned to the Client Advocacy teams goals.
• Detail-oriented about data quality and process design you understand that clean advocate data is the foundation of effective reference matching and program reporting.
• A clear and confident communicator while collaborating cross-functionally with, including legal, finance, and external agency partners, with poise in stakeholder-facing situations.
• The role sits within the Marketing function so you will become proficient in understanding what marketing needs to achieve and how it interfaces with all parts of the organization.

You demonstrate a strong Growth Mindsetembracing curiosity, continuous learning, and adaptability in a fastchanging technology environment. You are comfortable speaking about AI with confidence and conviction, and you view AI as an enabler to improve outcomes rather than a substitute for sound engineering principles.

You challenge assumptions, learn quickly from change, and apply critical thinking to validate outputs and make informed decisions. You bring a thoughtful, qualitydriven approach to your work and actively contribute to a culture of innovation, collaboration, and continuous improvement.

What You've Accomplished:

We're looking for someone with a genuine curiosity about how AI can enhance the way they work. You'll be encouraged to explore and experiment with AI-powered tools as part of your day-to-day, including Pega Blueprint, our AI-assisted application design platform. Whether you're streamlining a process or approaching a problem in a new way, an open and experimental mindset will serve you well in this team.

• 24 years of Pega Platform development experience; CSA certification required, CSSA strongly preferred.
• Hands-on experience building Pega case types, business rules, data objects, and Constellation UI.
• Experience integrating Pega with CRM or sales management platforms (Sales Automation, Salesforce, or equivalent) using Pega Connect and REST-based connectors.
• Experience building integrations between Pega and external systems using REST APIs, Pega Connect, JSON/XML data formats, and OAuth authentication. SQL experience for data auditing, deduplication, and reporting.
• Working knowledge of Microsoft Power Automate for workflow automation, with basic Java and HTML sufficient for Pega activity steps and UI customisation.
• Data migration and cleansing experience including deduplication, field mapping, and data standards definition.
• UAT planning and execution experience, including writing test scripts and acceptance criteria.
• Familiarity with GDPR and data privacy requirements as they apply to contact and customer records.
• Agile/Scrum experience; comfortable operating in cross-functional, multi-stakeholder team structures.

Nice to Have

• SharePoint administration and Microsoft Graph API familiarity.
• Experience with Power BI or equivalent reporting and dashboard tools.
• Prior experience in a customer advocacy, reference program, or sales enablement technology context.
• Exposure to change management practices and supporting end-user adoption of new platforms.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products.
• A high-visibility, greenfield program with direct executive exposure your work will be presented to VP and CMO stakeholders from day one.
• Continuous learning and development opportunities, including access to Pega Academy training.
• An innovative, inclusive, agile, and collaborative work environment within a team that values craft and impact equally.
• Competitive global benefits programme inclusive of pay, bonus incentive, and employee equity in the company.

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