Manager, Customer Service Digital (Pega Development)

Pegasystems; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Continuous learning and development opportunities

Competitive global benefits program inclusive of pay + bonus

Flexible and fun work environment

Job summary

A software company in Hyderabad is seeking a Principal Talent Attraction Consultant. In this role, you will manage product engineering teams, fostering innovation in low-code platforms and GenAI integrations. Ideal candidates will possess strong leadership skills, over 8 years of experience in product development, and a deep understanding of software engineering principles. The company offers a collaborative environment and competitive benefits, making it an excellent place for growth and inspiration.

Qualifications

• 8-12 years of overall experience preferably in a product development company.
• Minimum 4+ years' experience managing product development teams.
• Pega 8.x Certified – CSA and CSSA preferably.

Responsibilities

• Manage product engineering teams working on low-code applications.
• Collaborate with teams to deliver high-quality solutions.
• Continuously evaluate new GenAI and low-code trends.

Skills

Strong understanding of software engineering principles

Experience with low-code platforms

GenAI and machine learning concepts

Problem solving and debugging skills

Excellent communication skills

Education

Bachelor's or Master’s degree in Computer Science or Engineering

Tools

Pega Infinity

Agile/Scrum methodologies

Job description

Principal Talent Attraction Consultant

Meet Our Team

At Customer Service, our dynamic team is driven by enthusiasm, energy, and a commitment to excellence. We're dedicated to crafting world‑class products with a sense of urgency and collaborative spirit. In our challenging yet enjoyable work environment, you'll be part of a team that encourages healthy competition which is responsible for the overall quality of the product and patch releases.

As a Manager, you'll contribute to end‑to‑end product delivery developing and designing solutions, from understanding the product functionality and if you're excited about shaping how businesses leverage automation and AI, this is the place for you.

Picture Yourself At Pega

At Pegasystems, we are revolutionizing the software development landscape globally. As a manager, you’ll work with a self‑organizing team to develop and maintain best‑of‑breed software in the Pega ecosystem and at the intersection of technology and innovation. You’ll be part of a collaborative environment where your ideas are valued, your growth is prioritized, and your work directly contributes to real‑world impact. Whether it's improving customer experience, streamlining operations, or accelerating product development with GenAI, you'll be solving meaningful problems that matter to our clients and our company. Seize this opportunity to join a highly engaged, creative, and dynamic team, where you'll have the opportunity to work with leading technologies and solve fascinating customer problems.

What You’ll Do At Pega

• Manage product engineering teams working on designing, developing, and deploying applications using leading low‑code platforms and integrating Generative AI capabilities to enable smart automation, application generation, and enhanced user experiences.
• Collaborate with designers, product managers, and other teams to deliver high‑quality, performant solutions.
• Participate in architecture discussions and help shape the technical direction of our platform.
• Continuously evaluate new GenAI and low‑code trends, bringing innovative ideas into development cycles.
• Provide technical assistance to advance the capabilities of products and resolve complex issues.
• Develop and maintain technical expertise in assigned areas of product functionality.

Who You Are

• You are a passionate leader with a deep interest in Pega and stay updated with the latest advancements in GenAI, including models, use cases, and industry trends.
• Strong understanding of software engineering principles, with a focus on Pega Infinity, GenAI and machine learning concepts.
• You bring good practices around design patterns with you, which you can leverage to support our Pega platform with our "as‑a‑Service" evolution, particularly in the context of GenAI.
• Passionate about helping teams grow by inspiring and mentoring engineers.
• Excellent verbal and written communication skills, with the ability to remain composed under pressure.

What You’ve Accomplished

• 8-12 years of overall experience preferably in a product development company and holds a Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.
• Minimum 4+ years' experience of managing product development teams.
• Pega 8.x Certified – CSA and CSSA preferably.
• Strong problem solving, debugging and design skills. Participated in design and development of Pega Infinity features.
• Ability to apply analytical and investigative skills to resolve customer issues.
• Customer oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
• Rich experience of managing engineering teams in a product development company.
• Ability to understand, identify and resolve conflicts as necessary.
• Working experience in an Agile/Scrum team environment.

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities.
• A highly collaborative environment for the designing and development of new ideas and features.
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.

Job ID: 22883

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