Application Engineer

Ericsson GmbH; Uttar Pradesh; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Ericsson is seeking a seasoned MFS Operations professional at its Noida, India site to lead and coordinate proactive and reactive maintenance for the Wallet Platform. You will investigate issues, implement fixes, and ensure service continuity while meeting SLAs and KPIs for global customers.

You will work in a fast-paced, collaborative environment with strong emphasis on problem solving, incident management, and change control, supporting containerized deployments using Docker/Kubernetes and

Qualifications

• Degree in Software Engineering or equivalent.
• 8-10 years of relevant experience.
• Solid Linux/Unix handling knowledge.
• Experience with Docker/Kubernetes and scripting.
• Familiarity with Grafana/Elasticsearch; Oracle DB is a plus.
• ITIL knowledge and service operations background are a merit.
• Fluent English with excellent communication and teamwork.

Responsibilities

• Coordinate and manage proactive and reactive maintenance activities with higher support level.
• Investigate, debug, reproduce issues, provide fixes and verify changes.
• Contribute to SLAs and KPIs for customers and manage stakeholder updates.
• Handle calls/bridges for ongoing issues and participate in shift coverage.
• Work in all life cycle phases including patching, upgrades, troubleshooting, and maintenance.

Skills

Linux/Unix

Shell scripting

Python

Ansible

Docker

Kubernetes

Grafana

Elasticsearch

ITIL

Oracle Database

English

Communication skills

Teamwork

Service operations

Education

Degree in Software Engineering or equivalent

Job description

Join our TeamAbout this opportunity:At Mobile Financial Services we enable financial inclusion - truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee powerful software with premium quality. At the Noida site we have our one of the global NOC center.The Ericsson Wallet Platform is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized.Together we work on a product that improves the lives of millions of daily users in Africa, the Middle East, and Latin America. We build our financial platform to help bring financial freedom to many people around the world.Are you our new colleague in MFS Operations? We need one more driving person who is passionate at achieving results by teamwork in our rapidly growing business.The profile we are looking for is a customer minded colleague, with a strong background in solution delivery, support, and operations.You will work in all phases of the life cycle including patching, upgrade, troubleshooting, and maintenance.What you will do:• Be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support.• Change Introduction impact analysis Support.• Able to investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.• Contribute to meeting the SLAs and KPIs as applicable for our customers.• Handle calls/bridges for ongoing Issues and update all stakeholders on progress/analysis/resolution.• Be part of our shift roaster to cover operational needs.The skills you bring:• Degree in Software Engineering or similar.• 8 -10 years of relevant experience• Solid Linux/Unix handling knowledge.• Scripting (e.g. Shell, Python, Ansible).• Experience in container technologies e.g. Docker/Kubernetes.• Knowledge on Grafana, Elastic search is a merit.• Able to do standard configurational changes and regular application upgrades using SOP/MOP.• Meritorious is Oracle database experience.• Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that have worked in.• ITIL processes knowledge is a merit.• Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.)• Fluent in spoken and written English.• Exceptional communication skills, both written and verbal.• Excellent active listening skills.• Flexible and adaptable; able to work in ambiguous situations.• Problem solving and root cause identification skills.• Must be a team player and able to work collaboratively with and through others.All academic credentials must be from recognized and accredited institutions and are further subject to verification.Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.Primary country and city: India (IN) || NoidaReq ID: 792415