Application Engineer

Gates; Pune District, Faridabad District; On-site; INR 500,000 - 750,000; Full time

Job summary

Gates in Pune, India seeks an Application Engineer focused on Hose and Hose assembly for Industrial OEM and After Market segments. You will support direct-to-market initiatives, ensure correct product selection, coordinate PPAP readiness, and act as the technical liaison among customers, channel partners, sales and engineering teams.

You will translate inquiries, build BOMs, coordinate samples with manufacturing, and drive field support including warranty analysis and channel partner seminars.

Responsibilities

• Translate customer enquiries and drawings into Gates parts and build BOMs
• Coordinate with Manufacturing to produce samples per customer requirements
• Provide technical support for product selection and application issues
• Act as technical interface between customers, sales, and engineering teams
• Develop strong engineering relationships with engineers at key customers
• Support product commercialization on key projects
• Assist in resolving warranty claims and field failures
• Identify cost reduction and VA/VE opportunities and optimize existing products
• Drive new product development and coordinate prototype submissions and PPAP
• Conduct fitment trials at customer sites and prepare installation reports
• Educate channel partners through technical seminars and upgrade programs
• Support overall commercial objectives through engineering collaboration with customers

Job description

POSITION SUMMARY:

This position is responsible for application engineering for Hose and Hose assembly business in / large Industrial OEM / Industrial After Market division. Apart from this the position will also be responsible for Direct to Market (DTM) business support. The Application Engineer is responsible for providing technical support to customers / channel partners, supporting product application development, coordinating new product development, resolving field issues, and acting as the technical interface between customers, sales, and engineering teams. The role ensures correct product selection, successful product fitment trial, and customer satisfaction through technical expertise and application support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned beyond the core functions listed below.

• 1. Translate Customers Enquiries, Drawings, Specifications to Gates Parts and build BOMs and prepare quote proposals
• 2. To coordinate with Manufacturing and build samples as per customer requirements.
• 3. Responsible for handling key strategic customer calls on product or application engineering or specification issues and providing technical support i.e. proper application and selection products, investigating applications and providing best solutions with existing products
• 4. Responsible for being the first line of contact between the sales group and colleagues in other key support groups
• 5. To Support the implementation of the Customer Alignment Model by developing strong engineering relationships with engineers within assigned key customers.
• 6. To Support the Product Commercialization Process on key projects.
• 7. Assist in resolving warranty claims by investigating application, routing and any other technical requirements
• 8. To identify VA/VE, Product optimization and cost reduction opportunities and provide best solutions with existing products.
• 9. Drive new product development and co-ordinate for tracking on time execution of prototype sample submission and PPAP.
• 10. Conduct Fitment trial at customer end, prepare installation reports and Support CFT team for analyzing field failures as and when required
• 11. Conduct technical seminar at customer / channel partner and drive channel partner upgradation program
• 12. To support overall commercial objectives by developing strong engineering relationships with engineers within assigned key customers.