Application Design Engineer - UPS

Schneider Electric; Gurgaon, Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Schneider Electric is hiring for a UPS Technical Support role in Gurgaon, India. Ideal candidates should have over 5 years of relevant experience in the UPS industry, along with strong communication skills and technical knowledge of electricity and electronics. Responsibilities include proposing suitable UPS solutions, preparing design documents, and providing professional services and customer education. The position requires international travel up to 50% of the time.

Qualifications

• More than 5 years of experience in the UPS industry or similar.
• Experience in performing design calculations for UPS.
• Fluent in English.

Responsibilities

• Propose suitable UPS solutions based on customer needs.
• Prepare design calculations and technical documents.
• Educate customers on equipment operations.

Skills

UPS industry experience

Customer service skills

Technical knowledge of electricity/electronics

MS Office proficiency

Communication skills

Flexible attitude

Education

Bachelor's or Master's in Electrical Engineering

Job description

Experience, Skills and Key Responsibility:

• Understand customer power backup needs and propose suitable UPS solutions during offer stage.
• Perform Design and Technical documents for customer approval during execution stage.
• Prepare necessary design calculations, customized testing & commissioning test documentation, technical elements of any O&M Manual, etc.
• Support Project Technical Lead to integrate UPS system in the overall design and delivery scope.
• Participate in customer technical meetings for design review and approval.
• Will be responsible for all aspects of the technical elements of a solutions order, whilst working closely with Project Manager and Technical Leader of the project. The aim of the role being to deliver a best in class UPS solution to customer.
• Perform customer FAT testing and Level-2 support.
• Provide professional services for Schneider Electric customers and technical support/training for service partners, including technical site analysis to resolve customer issues and to perform field service duties on Schneider Electric‘s complete range of UPS products and solutions.
• Participate and lead in proactive team efforts to achieve departmental and company goals.
• Perform consulting services at customer site as well as over the phone.
• Work with customers, contractors, service partners, other members of the team, Sales Partners, Tech Support, and Manager to resolve escalated problems.
• Document all required information for each site visit performed.
• Manage installation projects as well as unit replacement when necessary.
• Educate Schneider Electric customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as Schneider Electric.
• Must comply with all safety policies, practices, procedures, and cybersecurity.

Skills and Attributes:

• More than 5 years of experience within UPS industry or similar.
• Professional technical bachelor or equivalent by experience.
• In-depth knowledge of electricity/electronics principles and codes.
• Strong and demonstrable customer skills.
• Very good knowledge of MS Office and being computer literate.
• Good understanding of Schneider Electric.
• An entrepreneur who is flexible and has a positive attitude.
• Excellent listening & communication skills, ability to influence others and to build strong business networks.
• Proactive and open-minded personality with passion to work.
• Must take international travel 50% of the time.

Experience and skills we are looking for:

• Experience in performing design calculation for UPS selection and propose solution as per project and customer requirements.
• Experience in any competitor range of UPS, Schneider (Secure Power) UPS range experience is an advantage.
• Battery sizing calculation and selection ranges.
• Confirmed experience writing FAT/SAT Test protocols, Site installation, Testing and Commissioning.
• Willingness to travel up to 25% of time.
• Thorough understanding of all aspects of UPS systems, key components and its applications for IT/Data Centers/O&G/Buildings segments.
• Experience in the production of design documentation & its associated process review.
• Understanding and experienced in project’s business and environment.
• Excellent written, verbal and interpersonal skills.
• Understanding of Power Systems / IT products and services.

Education and Qualifications:

• Bachelor or Master’s degree in university or similar qualification in Electrical Engineering.
• English language fluent mandatory.
• More than 5 years of experience in UPS solution.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.