Application Associate(Public and Italy universities)

upGrad Study Abroad; Dadri; On-site; INR 600,000 - 800,000; Full time

Job summary

upGrad Study Abroad is seeking an Application Associate to guide students through the end-to-end application journey for Italian Public Universities. Based in Noida, you will manage documentation, deadlines, and portal submissions, coordinating with counsellors and university partners to ensure accurate, timely applications.

You will review documents for accuracy, provide timely updates, and uphold SLAs and quality standards across the application lifecycle.

Qualifications

• Bachelor's degree in any discipline.
• Minimum 1+ year of mandatory experience in the Study Abroad industry.
• Prior experience specifically handling applications for Italian Public Universities is mandatory.
• Strong understanding of the Italy university admission process and application lifecycle.
• Hands-on experience in managing university applications, documentation, and submissions.
• Good understanding of academic documentation and university eligibility requirements.
• Strong verbal and written communication skills.
• Excellent attention to detail with a strong focus on documentation accuracy.
• Ability to manage multiple student applications simultaneously while meeting strict deadlines.
• Good working knowledge of Microsoft Excel, Google Sheets, CRM systems, and university application portals.
• Strong follow-up, coordination, and stakeholder management skills.

Responsibilities

• Manage end-to-end university application process for Italian Public Universities.
• Guide students on application procedures, university requirements, eligibility criteria, and deadlines.
• Review and verify student applications for accuracy, completeness, and compliance with university requirements.
• Collect, organize, and validate documents such as Academic transcripts and certificates.
• Passport
• CV/Resume
• LORs
• English language test scores
• Other university-specific documents
• Ensure documents meet the specific requirements of Italian Public Universities.
• Handle applications through relevant university application portals and systems.
• Track application progress and ensure submissions are completed within defined timelines.
• Follow up with students for missing or pending documents and application requirements.
• Coordinate with counsellors and internal teams to resolve application-related queries.
• Communicate with university representatives/partners wherever required for application clarification and follow-ups.
• Maintain accurate records of applications, documents, submissions, and outcomes in CRM/internal systems.
• Provide regular updates to students and internal stakeholders regarding application status.
• Ensure adherence to defined SLAs, quality standards, and application timelines.
• Support students through the application process until successful submission and university acknowledgement.
• Stay updated on admission requirements, application procedures, deadlines, and documentation requirements of Italian Public Universities.

Skills

Attention to detail

Documentation management

Stakeholder coordination

Strong communication

Time management

Problem solving

Follow-up & coordination

Ownership & accountability

Process orientation

Quality focus

Education

Bachelor's degree

Tools

Microsoft Excel

Google Sheets

CRM systems

University application portals

Job description

Job Description – Application Associate (Italy – Public Universities)

Department: Student Success / Operations

Location: Noida

Work Mode: Work from Office

Employment Type: Full-Time

About the Role

We are looking for a detail-oriented, student-focused, and process-driven Application Associate to manage and support students through their university application journey for Public Universities in Italy.

The candidate will be responsible for guiding students through the complete application process, ensuring accurate documentation, timely submissions, and compliance with university-specific requirements.

The role involves close coordination with students, counsellors, internal teams, and Italian public universities to ensure a smooth and efficient application experience from documentation to submission and acknowledgement.

Key Responsibilities

• Manage the end-to-end university application process for Italian Public Universities.
• Guide students on application procedures, university requirements, eligibility criteria, and important deadlines.
• Review and verify student applications for accuracy, completeness, and compliance with university requirements.
• Collect, organize, and validate documents such as:
• Academic transcripts and certificates
• Passport
• CV/Resume
• LORs
• English language test scores
• Other university-specific documents
• Ensure documents meet the specific requirements of Italian Public Universities.
• Handle applications through relevant university application portals and systems.
• Track application progress and ensure submissions are completed within defined timelines.
• Follow up with students for missing or pending documents and application requirements.
• Coordinate with counsellors and internal teams to resolve application-related queries.
• Communicate with university representatives/partners wherever required for application clarification and follow-ups.
• Maintain accurate records of applications, documents, submissions, and outcomes in CRM/internal systems.
• Provide regular updates to students and internal stakeholders regarding application status.
• Ensure adherence to defined SLAs, quality standards, and application timelines.
• Support students through the application process until successful submission and university acknowledgement.
• Stay updated on admission requirements, application procedures, deadlines, and documentation requirements of Italian Public Universities.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• Minimum 1+ year of mandatory experience in the Study Abroad industry.
• Prior experience specifically handling applications for Italian Public Universities is mandatory.
• Strong understanding of the Italy university admission process and application lifecycle.
• Hands-on experience in managing university applications, documentation, and submissions.
• Good understanding of academic documentation and university eligibility requirements.
• Strong verbal and written communication skills.
• Excellent attention to detail with a strong focus on documentation accuracy.
• Ability to manage multiple student applications simultaneously while meeting strict deadlines.
• Good working knowledge of Microsoft Excel, Google Sheets, CRM systems, and university application portals.
• Strong follow-up, coordination, and stakeholder management skills.

Mandatory Eligibility Criteria

• Location: Noida – Work from Office.
• Minimum 1+ year of relevant Study Abroad experience is mandatory.
• Experience with Italian Public Universities is mandatory.
• Candidates without relevant Italy Study Abroad / university application experience will not be considered.
• Candidates should have hands-on experience managing applications, documentation, and submissions for Italian universities.
• Candidates with experience in handling multiple university applications and student profiles will be preferred.

Preferred Experience

Candidates with experience in handling applications for Italian Public Universities such as University of Bologna, University of Padua, Sapienza University of Rome, University of Milan, University of Pisa, University of Turin, University of Florence, or other recognised Italian public universities will be preferred.

Experience with Bachelor's, Master's, and/or other higher-education applications in Italy will be an added advantage.

• Attention to Detail
• Italy University Application Knowledge
• Documentation Management
• Student-Centric Approach
• Process Orientation
• Time Management
• Problem Solving
• Stakeholder Coordination
• Strong Communication
• Follow-up & Coordination
• Ownership & Accountability
• Quality Focus

Why Join Us?

• Work closely with a dedicated Italy Study Abroad team.
• Gain deep exposure to the application processes of Italian Public Universities.
• Help students achieve their international education goals.
• Work with students, counsellors, and international university partners.
• Build expertise in Italy admissions and global education processes.
• Grow your career in a dynamic, fast-paced, and student-focused environment.