Apple Retail - Business Pro

Apple Inc.; Bengaluru; On-site; INR 550,000 - 900,000; Full time

Job summary

Apple Inc. in Bengaluru (India) seeks a capable retail professional to engage business customers by showcasing Apple and third‑party products and solutions that fit their business needs.

You will guide customers, mentor store colleagues on business customer requirements, and collaborate across the store to tailor offerings for SMB clients. The role emphasizes strong sales performance, effective communication, and partnership with leadership to ensure a smooth customer experience while aligning

Qualifications

• Experience in retail or sales.
• Extensive business solutions experience with Apple products and services.
• Strong customer service orientation.
• Ability to tailor communication to different audiences.
• Proven ability to collaborate with internal/external stakeholders.

Responsibilities

• Engage business customers by showcasing Apple technology and solutions to fit their needs.
• Provide excellent customer service to Apple Retail Business customers, guiding them through products and purchasing options.
• Serve as the go-to expert on business solutions and mentor store colleagues on business customer needs.
• Collaborate across the Apple Store for business sessions, briefings, and events to identify offerings for customers.
• Partner with leadership to transition accounts in line with engagement strategy for a seamless experience.
• Strategize and forecast business performance using CRM and pipeline management.
• Maintain knowledge of Retail Business programmes to ensure policy compliance.
• Support customer-facing activities as needed.
• Contribute to an inclusive environment by respecting differences and driving Apple values.

Skills

Retail sales experience

Business solutions sales

Customer service

Communication skills

Collaboration

Product knowledge

Tools

CRM systems

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Description

Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.

Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.

Serve as the go-to expert on business solutions, and mentor the store team on business customer needs and solutions.

Collaborate across the Apple Store in business sessions, briefings, workshops and events by identifying and recommending unique offerings to fit customers business needs.

Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy to help create a seamless customer experience.

Strategise, plan and forecast business performance through account management, pipeline building and opportunity management, using Customer Relationship Management (CRM) and other tools.

Maintain process mastery of all Retail Business programmes and offerings to guarantee compliance with policies and procedures.

Perform other tasks as needed, including but not limited to supporting customer-facing activities.

Contribute to an inclusive environment by respecting each others differences and having the curiosity to learn.

Demonstrate Apples values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have extensive business solutions experience with Apple products and services.

Preferred Qualifications

• You can:
• Show a track record of strong performance and results in technology or business solutions sales.
• Communicate effectively and tailor your communication style to different audiences.
• Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
• Build rapport and work effectively with both internal and external customers, including business owners and executives.
• Demonstrate excellent organisational and process management skills, the ability to set priorities, and responsiveness to customer requests.
• Demonstrate excellent learning, negotiation, interpersonal and customer service skills.
• Draw from advanced Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries, technology trends and challenges.
• Learn, navigate and use new tools and systems.