Solution Architect- Customer Engagement

Apple Inc.; India; On-site; INR 2,000,000 - 4,200,000; Full time

Job summary

Apple Inc. is seeking a Solution Architect to design and lead architecture for global customer systems, spanning Apple Service Providers, Carriers, Self-Servicing Customers, and Retail Channels.

You will drive end-to-end solutions, collaborate with cross-functional teams, and champion innovative approaches across multi-region initiatives. The role focuses on defining technical direction, ensuring traceability, and delivering high-impact customer experiences across channels, with strong emphasis

Qualifications

• 8 years experience in business process definition, requirement definition, solution architecture.
• 8 years business analysis experience with large scale enterprise solutions.
• 8 years experience in software development methodologies (agile and waterfall).
• 8 years experience in cross-functional, time-zone distributed teams.
• 5 years experience in customer facing apps, UI mockup design, Java, SOA, J2EE, OOP and Oracle.
• Bachelor’s degree in Computer Science, Engineering, or related technical field.

Responsibilities

• Lead brainstorming sessions to gather requirements and perform high level systems impact analysis for new business initiatives.
• Perform requirement/functional detailed analysis to deliver end-to-end solutions with multiple teams.
• Ensure requirement traceability and delivery during development and integration testing.
• Provide solution hand-off and training for new features to operations and production support teams.

Skills

Business analysis

Solution architecture

Requirements gathering

Cross-functional collaboration

Education

Bachelor's degree in CS/Engineering

Tools

Java

SOA

J2EE

Oracle

Job description

Imagine what you can do here at Apple!!Apple is a place where extraordinary people gather to do their best work. We believe hard work, creativity, and innovation fuel the ultimate customer experience. Each customer engagement is an opportunity to delight, engage, and inspire – and by focusing on the smallest details, we can make a big impact on our customers.The Platform Services team at Apple is seeking a Solution Architect who demonstrates exceptional expertise and unwavering commitment to delivering outstanding results. The ideal candidate is an energetic professional with a deep understanding of enterprise systems, contact centre platforms, excellent technical skills, outstanding communication abilities, a passion for innovation, and the capacity to challenge conventional thinking.If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical cross-functional products in a fast-paced, collaborative environment, this role is for you!Come, join us to do the best work of your life with a talented group of people. Bring your passion and dedication to the job, and there’s no telling what you could accomplish!

Description

Our team is responsible for building and managing global, business-critical applications within the Customer Systems space. Our solutions and services are leveraged across a wide spectrum of consumers, including Apple Service Providers, Carriers, Self-Servicing Customers, Repair Centres, Mac Depots, Resellers, Enterprise customers, Consumers , all Apple Retail stores’ Genius Bars and Contact Center Advisors / Teams. These applications are designed to deliver a world-class sales and service experience to our customers.In this role, you will employ innovative techniques, working collaboratively with cross-functional team members and business stakeholders throughout the full lifecycle development process. Serve as the Customer Systems domain champion, leading the design and architectural development of innovative solutions that enhance the end-to-end experience for customers across diverse channels.

Responsibilities

• Lead brainstorming sessions to gather requirements and perform high level systems impact analysis for new business initiatives
• Perform Requirement/ Functional Detailed analysis to deliver End-to-End Solutions in collaboration with multiple business, engineering and cross functional teams
• Ensure proper requirement traceability and delivery during development and Integration Testing
• Provide solution hand-off and training for the new features to Operations and Production Support teams

Minimum Qualifications

• 8 years experience in business process definition, requirement definition, solution architecture
• 8 years business analysis experience working with large scale enterprise solutions
• 8 years experience in software development methodologies (including agile and traditional waterfall)
• 8 years experience in working in a cross functional time-zone distributed team environment
• 5 years experience in customer facing apps, UI mockup design, Java, SOA, J2EE, Object Oriented Programming and Oracle.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.

Preferred Qualifications

• Excellent problem-solving and analytical skills
• Strong written and verbal communication skills as well as strong organizational skills.
• Ability to juggle and complete multiple tasks
• Excellent leadership and influencing skills
• Proficient at managing multiple global efforts simultaneously
• Able to fit in well with a team, understand capabilities and priorities
• Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
• Engineering/ Technical background preferred
• Experience working with vendors and contractors

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