IN - Specialist: Full-time and Part-time

Apple Inc.; India; On-site; INR 180,000 - 300,000; Full time

Job summary

Apple Retail is looking for a Specialist to deliver exceptional customer service and help customers find ownership opportunities for Apple products and services.

You will stay up to date on Apple products, assist peers, and educate customers on purchase options while contributing to an inclusive store culture and ensuring high-quality service during nights, weekends, and holidays as needed.

Qualifications

• Proficiency in the local language, both written and spoken.
• Demonstrated customer service experience in a retail or service environment.
• Ability to learn Apple products and services and communicate options to customers.
• Ability to work in a fast-paced store with multiple customers at once.

Responsibilities

• Deliver excellent service to Apple customers by understanding needs and presenting products and services.
• Educate customers on purchase options and Apple product zones and assist in ownership opportunities.
• Support peers by sharing product knowledge and helping customers explore options for ownership.
• Maintain guidance accuracy and assist in other store tasks as needed.
• Contribute to an inclusive environment by respecting differences and embodying Apple’s values.

Skills

Customer service

Communication

Teamwork

Curiosity

Local language proficiency

Job description

Selection changes the language of the page/content

IN - Specialist: Full-time and Part-time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in the local language, both written and spoken.

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace