IN-Creative

Apple Inc.; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Apple Retail in India is seeking a Creative to help customers set up their devices and connect their interests to the Apple ecosystem. You will lead Today at Apple sessions, delivering engaging experiences that inspire customers to discover, own, and love Apple products.

You will foster inclusion, adapt to diverse learning styles, and collaborate with team members to provide outstanding support on the sales floor and in sessions, balancing multiple priorities in a fast-paced retail environment.

Qualifications

• Experience in retail or sales environment.
• Proficiency in local language (written and spoken).
• Comfort presenting to live audiences is a plus.

Responsibilities

• Deliver engaging Today at Apple sessions to encourage customer participation.
• Generate excitement and enthusiasm for Apple products through events and programming.
• Create interactive experiences that help customers get the most from the Apple ecosystem.
• Recommend solutions that meet customer needs and drive ownership of products.
• Support customers in setting up their devices and using Apple services.
• Familiarity with internal resources to expand customer knowledge.
• Contribute to an inclusive environment and reflect Apple values daily.
• Assist with additional customer-facing tasks on or off the sales floor.

Skills

Public speaking

Retail sales

Customer service

Interpersonal skills

Job description

Selection changes the language of the page/content

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Creative, you foster a learning environment for our customers by helping them set up their products and connect their interests to the Apple ecosystem. Through Apple-led sessions and events, you use your knowledge and interpersonal skills to inspire customers to discover, own, and love Apple products.

Description

• Deliver engaging Today at Apple sessions to encourage strong customer participation.
• Generate excitement, engagement, and enthusiasm among customers for Apple products and services through Today at Apple programming and events.
• Create interactive customer experiences that help others get the most from the Appleecosystem.
• Drive ownership by recommending solutions that meet customer needs.
• Support customers in setting up their devices.
• Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Be proficient in the local language, both written and spoken.

Preferred Qualifications

• Draw from experience with teaching or public presentations and be comfortable presenting to live audiences.
• Adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings.
• Understand the benefits of the Apple ecosystem and influence others to see those benefits.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Work in a fast-paced environment and balance multiple priorities at the same time.

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple's workplace