Apple Mac OS Support Specialist – Senior Analyst

Shashwath Solution; Pune District; On-site; INR 700,000 - 900,000; Full time

Job summary

Shashwath Solution is seeking an experienced Apple Mac OS Domain Specialist to maintain and support Apple desktop and laptop systems in Pune. You will troubleshoot, diagnose, and resolve issues, ensuring optimal performance and user satisfaction.

The role requires an Apple certification, solid ITIL knowledge, and a technical degree in Engineering or Computer Science. You will work within an ITIL-driven environment, provide SME guidance, and help implement best practices for Mac OS support.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field.
• Apple Certification (e.g., Apple Certified Support Professional or equivalent).
• 3+ years Mac OS desktop/laptop support; overall 5 years.
• Strong understanding of Mac OS and Apple hardware/software ecosystem.
• Knowledge of ITIL principles and ITIL-based environments.
• Troubleshooting, network settings, and software deployment expertise.
• Familiarity with remote desktop tools and Mac OS system administration.
• Excellent problem-solving, analytical and communication skills.
• Ability to work independently and in a team; strong customer service.
• Preferred: Engineering or Computer Science graduation; ITIL-certified
• Additional IT support, network, or security certifications.

Responsibilities

• Provide expert-level support for Mac OS systems on desktop and laptop Apple devices.
• Perform routine maintenance, updates, and troubleshooting to optimize system performance.
• Analyze and resolve hardware, software, and network-related issues.
• Configure and manage software applications, system settings, and security protocols.
• Act as SME for Mac OS within IT department, guiding and mentoring staff.
• Work within ITIL guidelines to manage incidents, problems, and service requests.
• Document procedures, configurations, and solutions for reference and training.
• Collaborate with cross-functional IT teams to improve user experience and resolve complex issues.
• Provide training sessions or documentation for end-users to optimize Mac OS usage.
• Stay updated with Apple software/hardware developments and best practices.

Skills

Mac OS support

Apple hardware

ITIL knowledge

Troubleshooting

Customer service

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Tools

Remote desktop tools

Apple Certified Support Professional

Job description

We are looking for an experienced Apple Mac OS Domain Specialist with a strong background in the maintenance and support of Apple desktop and laptop systems. This role involves troubleshooting, diagnosing, and resolving technical issues on Apple devices, ensuring optimal performance, and supporting end-users with system maintenance and management. The ideal candidate will hold an Apple certification, be well-versed in ITIL principles, and have a technical qualification in Engineering or Computer Science.

Key Responsibilities

• Provide expert-level support for Mac OS systems on both desktop and laptop Apple devices.
• Perform routine maintenance, updates, and troubleshooting to optimize system performance.
• Analyze and resolve hardware, software, and network-related issues.
• Configure and manage software applications, system settings, and security protocols.
• Act as a subject matter expert (SME) for Mac OS within the IT department, offering guidance and mentorship as needed.
• Work within ITIL guidelines to manage incidents, problems, and service requests efficiently.
• Document procedures, configurations, and solutions for reference and training purposes.
• Collaborate with cross-functional IT teams to improve user experience and resolve complex technical issues.
• Provide training sessions or documentation for end-users to optimize Mac OS usage.
• Stay updated with Apple software/hardware developments and best practices for Mac OS support.

Qualifications

• Education: Bachelors degree in Engineering, Computer Science, or related field.
• Certifications: Apple Certification (e.g., Apple Certified Support Professional or equivalent).
• Experience: Minimum [specify years, e.g., 3+] years of experience in Mac OS desktop and laptop support and maintenance. Overall experience 5 Years
• Technical Skills: Strong understanding of Mac OS and Apple hardware/software ecosystem.
• Knowledge of ITIL principles and experience in ITIL-based environments.
• Proficiency in troubleshooting hardware and software issues, configuring network settings, and managing software deployment.
• Familiarity with remote desktop tools and system administration for Mac OS.
• Soft Skills: Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Exceptional customer service skills.
• Preferred Qualifications: Engineering graduate or graduation in Computer science
• Prior experience working in an ITIL-certified environment.
• Additional certifications in IT support, network administration, or security.
• Mandatory Key Skills: Apple desktop support,Apple laptop support,Mac troubleshooting,Apple Certified Support Professional,Apple certification,ITIL,ITIL principles,ITIL-based environment,incident management,Apple Mac OS*,Mac OS Support*