Apple Mac OS Support Specialist – Senior Analyst

Shashwath Solution; Dadri; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Shashwath Solution in India seeks an experienced Apple Mac OS Domain Specialist to manage and support Apple desktops and laptops, ensuring optimal performance and end-user satisfaction. You will diagnose issues, maintain systems, and enforce security practices while collaborating with IT teams.

The role emphasizes ITIL-aligned incident management, proactive maintenance, and mentoring others. A valid Apple certification and a engineering/computer science background are preferred to drive

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field.
• Apple Certification (e.g., Apple Certified Support Professional).
• Minimum 3+ years in Mac OS desktop and laptop support and maintenance; overall 5 years experience.
• Strong understanding of Mac OS and Apple hardware/software ecosystem.
• Knowledge of ITIL principles in ITIL-based environments.
• Troubleshooting hardware/software, network settings, and software deployment.
• Familiarity with remote desktop tools and Mac OS system administration.
• Excellent problem-solving, communication, and teamwork skills.

Responsibilities

• Provide expert-level Mac OS support on desktop and laptop Apple devices.
• Perform routine maintenance, updates, and troubleshooting to optimize performance.
• Diagnose and resolve hardware, software, and network issues.
• Configure and manage software settings and security protocols.
• Serve as SME for Mac OS within IT, mentoring others as needed.
• Adhere to ITIL guidelines for incidents, problems, and service requests.
• Document procedures and solutions for reference and training.
• Collaborate with IT teams to improve user experience and resolve issues.
• Provide end-user training and documentation for Mac OS usage.
• Stay updated with Apple developments and best practices.

Skills

Apple desktop support

Apple laptop support

Mac troubleshooting

Apple Certified Support Professional

Apple certification

ITIL

ITIL principles

ITIL-based environment

incident management

Mac OS support

Education

Bachelor's degree in Engineering/ CS

Tools

Remote desktop tools

System administration tools

Job description

We are looking for an experienced Apple Mac OS Domain Specialist with a strong background in the maintenance and support of Apple desktop and laptop systems. This role involves troubleshooting, diagnosing, and resolving technical issues on Apple devices, ensuring optimal performance, and supporting end-users with system maintenance and management. The ideal candidate will hold an Apple certification, be well-versed in ITIL principles, and have a technical qualification in Engineering or Computer Science.

Key Responsibilities

• Provide expert-level support for Mac OS systems on both desktop and laptop Apple devices.
• Perform routine maintenance, updates, and troubleshooting to optimize system performance.
• Analyze and resolve hardware, software, and network-related issues.
• Configure and manage software applications, system settings, and security protocols.
• Act as a subject matter expert (SME) for Mac OS within the IT department, offering guidance and mentorship as needed.
• Work within ITIL guidelines to manage incidents, problems, and service requests efficiently.
• Document procedures, configurations, and solutions for reference and training purposes.
• Collaborate with cross-functional IT teams to improve user experience and resolve complex technical issues.
• Provide training sessions or documentation for end-users to optimize Mac OS usage.
• Stay updated with Apple software/hardware developments and best practices for Mac OS support.

Qualifications

• Education: Bachelors degree in Engineering, Computer Science, or related field.
• Certifications: Apple Certification (e.g., Apple Certified Support Professional or equivalent).
• Experience: Minimum [specify years, e.g., 3+] years of experience in Mac OS desktop and laptop support and maintenance. Overall experience 5 Years
• Technical Skills: Strong understanding of Mac OS and Apple hardware/software ecosystem.
• Knowledge of ITIL principles and experience in ITIL-based environments.
• Proficiency in troubleshooting hardware and software issues, configuring network settings, and managing software deployment.
• Familiarity with remote desktop tools and system administration for Mac OS.
• Soft Skills: Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Exceptional customer service skills.
• Preferred Qualifications: Engineering graduate or graduation in Computer science
• Prior experience working in an ITIL-certified environment.
• Additional certifications in IT support, network administration, or security.
• Mandatory Key Skills: Apple desktop support,Apple laptop support,Mac troubleshooting,Apple Certified Support Professional,Apple certification,ITIL,ITIL principles,ITIL-based environment,incident management,Apple Mac OS*,Mac OS Support*