Api Manager

Anlage Infotech; Hyderabad; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Anlage Infotech is seeking a Full Stack Engineer to own end-to-end features from UX to backend and to drive API management initiatives. You will work across teams to resolve complex customer issues and apply cloud-first, agile principles.

The role requires strong experience in API management, database tech, Java, and web development, with a minimum of 3 years in the field, and a 15-year education standard. Hyderabad-based, onsite role with customer-focused responsibilities.

Qualifications

• Bachelor's/Master's degree in MIS or Computer Information Technology or related field.
• Six (6) plus years of relevant industry experience.
• Minimum 3 years of experience in API Management.
• Experience with database technologies and web services.

Responsibilities

• Act as final escalation point for highly complex, visible client issues.
• Drive positive customer experience through timely responses and professional interactions.
• Communicate customer needs to Vertex teams and colleagues.
• Provide technical guidance and mentoring to junior staff.
• Meet performance targets and daily work goals.

Skills

API Management

Education

Bachelor's/Master's degree in MIS or Computer Information Technology or related field

15 years full time education

Job description

Project Role : Full Stack Engineer
Project Role Description : Responsible for developing and/or engineering the end-to-end features of a system, from user experience to backend code. Use development skills to deliver innovative solutions that help our clients improve the services they provide. Leverage new technologies that can be applied to solve challenging business problems with a cloud first and agile mindset.
Must have skills : API Management
Good to have skills : Database Management, Java (Programming Language), Web Application Development
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: This position is responsible for providing support to customers using new and emerging technologies. This is a customer-facing role during pre and post implementation launches and must have a solid understanding of all Vertex offerings to act as an escalation point for complex issues. An adept understanding and intermediate expertise in the areas of network issues, API, MSSQL, Oracle, Java, Linux, Postgres and Hana/DB2 is needed.

Roles & Responsibilities

• Perform as a final escalation point for highly complex, visible, and sensitive client issues.
• Drive positive results in Customer Experience through timely response, and positive interaction.
• Communicate customers needs and requirements to other Vertex employees and teams.
• Provide technology expertise, work leadership, and assistance to less senior staff.
• Demonstrate self-direction in meeting targets for performance metrics to achieve daily work goals.
• Act as a Customer Support liaison during implementation of customer programs to understand product, usage and technology for post-implementation support.
• Provide ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards.
• Ability to work within the direction and expectations of the Customer Support Work Center.
• Work closely with Vertex emerging products and emerging technologies to understand and implement support processes.
• Work highly technical and sensitive issues through to a mutually acceptable resolution by accurately assessing the issue/situation and using critical and creative thinking.
• Build and leverage strong relationships with both internal and external customers.
• Receive highly complex escalations from Tier 2 analysts.
• Provide support as dictated by business drivers.
• Create, edit and maintain knowledge entries including best practices entries.
• Help drive positive results in Customer Experience through timely response, and positive interaction.
• Maintain all support shared systems (virtual environments, databases, and shared instances).
• Participate in other projects or duties.

Professional & Technical Skills:

Professional experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, and high volume web services.
Subject Matter Expert in one or more of the following areas: Database technology (Oracle, SQL Server, Postgres, DB2, Hana), Java, XML, web services, ERP's, network architecture, database or application performance issues.
Experience with troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, and high-volume web services.
Expert knowledge in supported transmission types (XML, REST, JSON) and record types within each transmission (examples - Address Validation, Quotation Requests, Invoice Request, Accruals, and Purchases,) and processing tools such as SoapUI and Postman.
Experience with Data Security & Operations.
Experience with LINUX and Web Programming, including HTTP programming, ICF, Framework, Web Services in ABAP (SOAP, WSDLs) JAVA programming.
Experience with SAP NetWeaver Architecture and Integration technology and SAP Mobility Technology is preferred
Understand VM's, NAS, Unix, Shell programming and mainframe systems.
Understand FTP scripting, ECG, TWS, etc.
Understand Java and functional programming concepts.
Deep understanding of and debugging experience with networking protocols.
Excellent debugging skills in a wide variety of technologies and programming languages.
Ability to network with key contacts outside own area of expertise.
Ability to listen and understand information and communicate the same.
Must possess strong interpersonal, organizational, presentation and facilitation skills.
Must be results oriented and customer focused.
Understanding of Vertex customers use of the Vertex products is highly desired.
Strong desire to research and study new emerging technologies for consideration in future and ongoing development efforts.
Understand internal proprietary information and distribute information appropriately.
Experience in handling customer escalations, and calmly working in stressful situations.
Excellent analytical and creative problem-solving skills.
Ability to apply professional concepts, experience and company objectives in order to perform an in-depth analysis of situations or data to resolve complex issues in creative ways.
Exercise a professional approach with others using all appropriate tools of communication ability to adjust communication style and delivery to the audience.
Must possess good organizational skills.
Must be results oriented, customer focused, and exhibit good interpersonal skills.
Proficiency in Microsoft office packages.
Sufficient knowledge of business communications, including telephone, voicemail, and e-mail and operations of office machines, such as photocopier, scanner, and fax.
This role covers the Vertex on-call duties on a rotational basis.

Additional Information

• Bachelor's/Master s degree in Management Information Systems or Computer Information Technology or related field required.
• Six (6) plus years of relevant industry experience.
• Professional experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, web services, big data driven backend systems.
• Experience with building and maintaining Big Data and Fast Data applications.
• Experience with Data Governance, Security & Operations.
• Experience with Web Programming, including HTTP programming, ICF Framework, Web Services in ABAP (SOAP, WSDLs) JAVA programming SAP NetWeaver Architecture and Integration technology and SAP Mobility Technology
• Experience in handling customer escalations, and calmly working in stressful situations.
• Or equivalent combination of education and/or experience.
• Assist in maintaining and improving existing systems to enhance performance and scalability.
• Support junior team members by sharing knowledge and providing guidance when needed.

Professional & Technical Skills

• Must To Have Skills: Proficiency in API Management, Java (Programming Language), Web Application Development, Database Management.
• Good To Have Skills: Experience with Java (Programming Language), Web Application Development, Database Management.
• Strong understanding of API lifecycle management and security protocols.
• Experience in designing RESTful services and integrating third-party APIs.
• Familiarity with cloud platforms and deployment strategies.
• Ability to troubleshoot and optimize system performance across multiple layers.

Additional Information

• The candidate should have minimum 3 years of experience in API Management.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

Role & responsibilities

Preferred candidate profile