Strategy and Operations Manager

Crypto Pro Network; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary package

Unlimited holidays

Hybrid working schedule

Private Healthcare benefits

Annual training budget

Job summary

Crypto Pro Network is seeking a Strategy and Operations Manager in Bengaluru, India. This role involves analyzing user journeys and operations data to drive strategic decisions. You will collaborate with various teams using SQL, Python, and visualization tools. The ideal candidate has over 3 years of experience in fintech/crypto, strong analytical skills, and the ability to create clear data visualizations for stakeholders. Competitive benefits include unlimited holidays, hybrid work options, and equity packages.

Qualifications

• 3+ years of experience in data analysis within fintech/crypto.
• Ability to create compelling data visualizations.
• Strong communication skills with diverse audiences.

Responsibilities

• Drive data-informed strategies to optimize revenue growth.
• Analyze user journeys and operational data for insights.
• Implement data-backed strategies in collaboration with teams.

Skills

Data analysis

Strategic thinking

SQL

Python

Data visualization

Tools

Looker

dbt

Job description

About the Opportunity

As a Strategy and Operations Manager, you'll be the insights expert working with the Operations team to boost revenue and cut costs within Moonpay's dynamic crypto and payments ecosystem. You'll analyze user journeys and operations data (including integrations, partnerships, compliance, and AI opportunities) to find clear opportunities. Using SQL, Python, and visualization tools like Looker, you'll drive strategic decisions and measure success by improvements in net revenue, customer lifetime value, conversion rates, operational expenses, and the impact of data‑driven projects. You'll also be a key driver in implementing these strategies, collaborating closely with Product Operations, Payment Operations, Trust & Safety, Customer Experience and Partner Success teams.

What you will do

• Drive data-informed strategies aligned with top company goals, partnering with the senior operations leadership team to optimize revenue growth and reduce costs across Moonpay's operations.
• Perform comprehensive analysis of user journeys and various operational data points (including costs, platform integrations, partner performance, and existing workflows) to extract critical insights, identify optimization opportunities, and determine strategic areas for AI implementation within the end-to-end crypto payment lifecycle.
• Perform rigorous ROI analysis for strategic initiatives and create clear data visualizations (funnels, dashboards) to communicate findings effectively to both technical and non‑technical stakeholders.
• Drive the implementation of data-backed strategies and improvements, collaborating closely with Product Operations, Payment Operations, Trust & Safety, Customer Experience and Partner Success teams within Moonpay.
• Proactively identify and analyze opportunities to improve operational efficiency and reduce costs across processes, technology platforms, partner integrations, and through the strategic application of AI within the crypto payment flow.
• Contribute to a strong rhythm of business through data-driven reporting and provide PMO support for key strategic initiatives, ensuring effective execution and tracking against KPIs in a fast‑paced environment.

Key Performance Indicators (KPIs)

• Increase Net Revenue Impact from Operational Initiatives
• Reduce Overall Operational Expenses
• Conversion Rate for Onboarding and Transaction Success
• Customer Lifetime Value (CLTV)

About You

• Data-Driven Strategist & Problem Solver: 3+ years leveraging deep data analysis to drive impactful strategies in fintech/crypto, with experience in strategy consulting and/or building PMO functions.
• Analytical Powerhouse with Business Acumen: Proven ability to extract actionable insights from complex datasets, applying statistical methods and ROI analysis to solve business challenges and drive strategic execution.
• Visual Storyteller & Communicator: Expertise in creating compelling data visualizations and communicating findings effectively to diverse audiences, including executive stakeholders.
• Tech‑Savvy & Forward‑Thinking: Passionate about staying updated on technology trends, particularly in crypto, payments, and AI, and exploring their practical application within strategic frameworks and project delivery.
• MoonPay's “BLOCK” values: Most importantly, embody the core principles that everyone here at the MoonPay lives by.

What you will be working with/on…

You will be diving deep into extensive datasets spanning user behavior, operational processes, and financial performance, utilizing tools like SQL, Python, dbt, and data visualization platforms such as Looker and Count. Your focus will be on strategic initiatives aimed at driving revenue growth, optimizing operational costs, and enhancing the overall user experience. You'll also be exploring and implementing AI‑driven solutions to boost efficiency and improve customer journeys, all while collaborating closely with our Product Operations, Payment Operations, Trust & Safety, Customer Experience and Partner Success teams.

BLOCK Values

We're looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:

• B – Be Hungry
• L – Level Up
• O – Own It
• C – Crypto Curious
• K – Kaizen

Benefits & Perks

• Competitive salary package
• Equity package: Believe financial freedom starts with employee ownership
• Pay for performance equity bonus
• Moonshot award: 10 employees twice a year, each earning a $250,000 equity grant
• Unlimited holidays
• Hybrid working schedule: Work fully remotely or your nearest Moonbase
• Private Healthcare benefits
• Enhanced parental leave
• Annual training budget
• Home office setup allowance
• Remote working allowance
• Monthly budget for our products and zero‑fee crypto transactions
• Employee referral program: receive $10K in USDC
• Regular remote company offsites

Commitment To Diversity

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That's why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. We are also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. If you need assistance completing any forms or otherwise participating in the application process, please inform our Talent Team.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.