Analyst, People Services

Ebro Electronic GmbH; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Xylem in Bengaluru is seeking an Analyst in People Services to execute employee lifecycle transactions and resolve Tier 2 HR inquiries across Asian countries. You will ensure data accuracy, support SOPs, and collaborate with People Partners, Payroll, and other teams to deliver reliable service.

Minimum 3 years in HR operations, Workday experience, and strong communication are required; English proficiency is essential, and confidentiality is a must.

Qualifications

• Experience in HR operations or shared services.
• Experience handling employee lifecycle transactions.
• Ability to respond to Tier 2 HR inquiries with professionalism.

Responsibilities

• Execute employee lifecycle transactions in HR systems.
• Resolve Tier 2 HR inquiries and provide timely responses.
• Support onboarding, training, and SOP documentation.
• Assist in audits and data integrity checks.
• Collaborate with People Partners, Payroll, and other teams.

Skills

Attention to detail

Data accuracy

Communication skills

Confidentiality

Problem solving

Education

Bachelor's degree in HR/Business Administration

Tools

Workday

ServiceNow

Job description

Analyst, People Services page is loaded## Analyst, People Servicesremote type: Hybridelocations: Bangaloretime type: Full timeposted on: Gestern ausgeschriebenjob requisition id: R49962Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.Job Description SummaryThe Analyst People Services is responsible for executing employee lifecycle transactions and resolving Tier 2 HR inquiries across Asian countries. This role ensures accurate and timely processing of HR data, supports compliance with company policies and local labor regulations, and serves as a key point of contact for employees, managers, and People Partners. The People Services Analyst also supports process documentation, knowledge sharing, and continuous improvement initiatives within the People Services team.Key ResponsibilitiesHR Operations & Service DeliveryExecute employee lifecycle transactions in HR systems (e.g., hires, terminations, job changes, leaves of absence, others).Ensure data accuracy and compliance with internal policies and SOPs.Support mass data uploads, organizational changes, and HR data audits.Inquiry ManagementRespond to Tier 2 HR inquiries from employees and managers via case management tools.Resolve issues related to employee records, policy interpretation, and process exceptions.Escalate complex or unresolved cases to the Senior Analyst People Services or appropriate CoE.Collaboration & Stakeholder SupportPartner with People Partners, Payroll, and other internal teams to ensure seamless service delivery.Support onboarding and training of new People Services team members.Maintain strong working relationships with internal stakeholders and external vendors.Compliance & DocumentationMaintain accurate documentation of transactions and case resolutions.Support internal and external audits by providing timely and accurate data.Adhere to standard operating procedures and company policies.Process ImprovementIdentify recurring issues and recommend process improvements to Senior Analyst and Senior Manager.Contribute to the development and maintenance of SOPs and knowledge articles.Participate in system testing and implementation of process enhancements.QualificationsEducation: Bachelor's degree in Human Resources, Business Administration, or related field preferred.Experience: Minimum 3 years of experience in HR operations or shared services, preferably supporting Asian countries.Systems: Experience with Workday or other HRIS platforms; familiarity with case management tools such as ServiceNow or Workday Help is a plus.Languages: English language is required.Key CompetenciesStrong understanding of HR processes and employee lifecycle transactions.Excellent attention to detail and data accuracy.Strong communication and customer service skills.Ability to manage confidential information with discretion.Proactive problem-solving and collaboration skills.Skills:- Ability to keep track of employee information and maintain organized records.- Ability to handle sensitive situations and maintain confidentiality.- Capable of making informed decisions and solving problems creatively.- Comfortable with multitasking and able to adapt to changing priorities.- Approachable and empathetic in dealing with employee concerns.Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen.Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz - mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.