Analyst - Operations (Monitoring, Controls, & Operations)

Coindcx; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Flexible perks

Unlimited wellness leaves

Mental wellness support

Bi-weekly learning sessions

Job summary

CoinDCX is hiring a Reliability Operations Analyst to safeguard digital asset infrastructure with real-time monitoring, incident triage, and cross-functional collaboration. The role involves 24/7 coverage, structured incident reporting, and ongoing SOP improvements.

You will engage with Tech Ops, Risk, Product, and Engineering to detect and resolve issues promptly, ensuring operational continuity and trust.

Qualifications

• Bachelor’s degree in CS/IT/Operations/Finance/Trading or a related field.
• 1–3 years of experience in Operations, Reliability, NOC, or SOC roles.
• Foundational understanding of business or technology operations.

Responsibilities

• Real-time monitoring and oversight of critical systems using dashboards and alerts.
• First-level troubleshooting and triage to validate alerts.
• Operate 24/7 coverage with smooth shift handovers.
• Maintain logs, incident records, and update SOPs.
• Collaborate with Tech Ops, Risk, Product, and Engineering to resolve issues.
• Prepare daily/weekly operational reports and identify trends.

Skills

Real-time monitoring

Incident management

Communication under pressure

Shift work

Excel proficiency

Education

Bachelor’s degree in CS/IT/Operations/Finance/Trading or related field

Tools

Slack

Observability tools

Job description

The CoinDCX Journey: Building the Future of Finance

At CoinDCX, our mission is to make crypto and blockchain accessible to every Indian by building secure, scalable, and high-performance financial systems.

As our Markets business scales in volume, complexity, and transaction throughput, the integrity of digital asset custody, settlement accuracy, and liquidity availability become mission-critical. Every fund transfer, reconciliation, and liquidity decision directly impacts our ability to serve clients and maintain trust in the ecosystem.

This role sits at the heart of our Custody Operations function, ensuring that our digital asset infrastructure runs with precision, transparency, and zero tolerance for operational failures.

About the Role

We are setting up a dedicated Reliability Operations Team responsible for proactively overseeing critical business and technology processes. As a Reliability Operations Analyst, you will play a key role in ensuring operational continuity, minimizing risks, and driving timely issue detection and resolution. You will be part of the first line of defense, ensuring smooth operations and effective communication across stakeholders.

What You’ll Do

Real-Time Monitoring & Oversight

• Continuously monitor systems, applications, and business-critical processes using dashboards, alerts, and monitoring tools
• Detect anomalies early to prevent downstream impact
• Identify, log, categorize, and elevate incidents as per defined SLAs and escalation matrices
• Act as the central coordination point during live incidents

First-Level Troubleshooting

• Perform initial triage to validate alerts and reduce false positives
• Gather relevant information before escalation to technical or business teams

Operational Continuity (24/7 Coverage)

• Ensure seamless handovers between shifts with complete context
• Maintain uninterrupted operations across rotational shift.

Governance & Documentation

• Maintain shift logs, incident records, and escalation notes
• Update SOPs and contribute to internal knowledge bases

Cross-Functional Collaboration

• Work closely with Tech Ops, Business Ops, Risk, Product, and Engineering teams for timely issue resolution

Reporting & Insights

• Prepare daily/weekly operational reports
• Highlight recurring issues, trends, and reliability risks

You’ll Excel in This Role If You Have

Core Skills & Competencies

• Ability to remain calm and act decisively under pressure
• Clear written and verbal communication for structured incident reporting
• Strong sense of ownership and attention to detail
• Willingness to work in rotational 9-hour shifts for 24/7 coverage
• Basic analytical aptitude with Excel proficiency

Technical Exposure (Preferred)

• Familiarity with monitoring and observability tools (Slack or similar)
• Basic understanding of system operations, networks, or process monitoring

Qualifications

• Bachelor’s degree in Computer Science, IT, Operations, Finance, Trading, or a related field (or equivalent practical experience)
• 1-3 years of experience in Operations, Reliability, NOC, or SOC roles (Fresh graduates with strong aptitude may be considered for junior roles)
• Foundational understanding of business or technology operations

You’ll Know You’re Winning When

• You consistently remain calm and decisive during high-pressure incidents
• Incident updates are clear, structured, and timely
• Monitoring alerts are validated efficiently, reducing false alarms
• Shift handovers are seamless with zero loss of context
• You effectively use monitoring tools (Slack or similar) to coordinate responses
• You adapt comfortably to rotational shifts while maintaining performance
• You demonstrate strong aptitude, learning agility, and Excel-based analysis

Hiring Process

Here’s what your journey with us looks like:

• Application Review - We assess for skills, alignment, and intent
• Recruiter Connect - A short conversation to understand you better
• Functional Round(s) - Deep dive into your approach, craft, and problem-solving
• Assignment / Simulation Round - Depends on Role
• A take-home task or live problem-solving exercise to understand how you think and execute in real scenarios
• Culture & Values Discussion - A conversation to understand our ways of working and how you thrive best

Where We Work

We believe the best ideas emerge when people build together. Collaboration, speed and trust come alive when teams share the same space.With this belief, we operate as a work-from-office organisation. This role is based out of our Bangalore office, where energy, alignment and innovation move in real time.

Perks That Empower You

Design Your Own Benefits: Flexible perks to match your lifestyle

Unlimited Wellness Leaves: Rest and recharge as you need

Mental Wellness Support: Access to therapy and wellness resources

Learning Sessions: Bi-weekly learning and growth opportunities

Ready to Build What’s Next?

If you’re looking for a role that gives you direct access to high-stakes decisions, deep impact

and a chance to build the future of finance, this is it.

Join CoinDCX and help us make crypto accessible to every Indian, together.