Analyst - Operations Exempt

American Express; Gurugram District; Hybrid; INR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Medical benefits

Flexible working model

Job summary

American Express in India seeks a KYC compliance professional to validate CKYC information and submit to RBI, in collaboration with the AEBC Compliance team.

The role includes reviewing customer and legal entity documents, performing VKYC as needed, and ensuring timely, compliant completion of KYC processes in a hybrid work setup.

Qualifications

• Graduate with 1-2 years’ experience.
• Strong teamwork and interpersonal skills.
• Ability to prioritize and work under pressure with attention to detail.
• Strong problem-solving skills.
• Compliant with company policies and procedures.
• Experience with Inbound/Outbound/VKYC calling.
• Hybrid role requiring 3 days in office.

Responsibilities

• Validate KYC/Legal Entity/CKYC information and submit to RBI in line with RBI regulations and in partnership with AEBC Compliance.
• Meet and strive to exceed metrics on transactional quality, compliance, and productivity.
• Analyze risk on customer accounts and make decisions to ensure compliance of terms.
• Deliver on process-defined metrices and timelines.
• Update systems based on KYC information received from Card Members.
• End-to-end review of KYC journey for consumer and legal entities.
• Review Card Members/Legal Entity documents and identify gaps.
• Conduct outbound calls to follow up on KYC completion and assist with inquiries.
• Handle VKYC where applicable.

Skills

Team player

Prioritization under pressure

Problem solving

Interpersonal skills

Attention to detail

Education

Graduation/Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

Job Description:

Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.

Responsibilities

How will you make an impact in this role?

• Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.


• Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.


• Analyze risk on customer accounts, making sound decisions to ensure the compliance of terms and conditions.


• Deliver on metrices defined by the process.


• Adhere to the deliverable timelines to ensure compliance with regulatory guidelines.


• Relevant system updates basis the KYC information received from Card Members.


• End to End review of account specific KYC journey for consumer & Legal entities for appropriate actioning.


• Reviewing Card Members/Legal Entity documents, identifying gaps in the documents.


• Complete all transactions agreed with the customer/Legal Entities and adhere to all timelines/deadlines.


• Outbound Calls to follow up with Card Member’s for KYC Completion.


• Inbound Voice Servicing to assist Card Member’s with KYC inquiries.


• Ability to handle VKYC (Video KYC)

Qualifications

Minimum Qualifications

• Graduate with minimum 1 to 2 years’ experience


• Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required


• Able to prioritize and work well under pressure, with particular attention to detail


• Strong problem-solving skills


• Compliant with Company Policies and Procedures


• Should have minimum 1 year experience of Inbound/Outbound/VKYC calling.


• This is a Hybrid role, colleagues are required to report 03 days in office.

Preferred Qualifications

• Knowledge of excel, word and power point skill will be an added advantage.


• Good Presentation skills.

At American Express, our culture is built on a 175-year history of innovation,shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries


• Bonus incentives


• Support for financial-well-being and retirement


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need


• Generous paid parental leave policies (depending on your location)


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)


• Free and confidential counseling support through our Healthy Minds program


• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Requirements: