Analyst, MNR

Exemplar Luxury Group; Bengaluru; Vor Ort; INR 350.000 - 520.000; Vollzeit

Zusammenfassung

Exemplar Luxury Group, formerly Saks Global, seeks a proactive candidate to review transactions, detect losses, and improve customer experiences. The role involves handling inbound and outbound calls, conducting investigations, and ensuring all checks are completed for optimal results.

The position requires night shift availability, strong analytical skills, and the ability to maintain strict confidentiality while identifying fraud patterns and escalations.

Qualifikationen

• Graduate in any field.
• Experience in fraud investigation, customer service, call center or collections.
• Willing to work night shifts.
• Listen to customers' concerns and questions.
• Resolve customer concerns effectively.
• Maintain confidentiality of information.
• Identify false declines and take action.
• Identify anomalies and fraud trends on the platform.
• Escalate issues via Slack or tickets as needed.
• Observe transactions to detect fraudulent activity and cancel when appropriate.
• Contribute to business strategies and process improvements.

Aufgaben

• Review transactions to determine business loss and anomalies.
• Highlight issues and work toward better customer experience.
• Handle inbound and outbound calls, and complete investigation steps.
• Ensure checkpoints are carried out for best outcomes.

Kenntnisse

Fraud investigation

Customer service

Call center

Night shifts

Listening

Resolution

Confidential data

False declines

Anomalies detection

Fraud trends

Confidentiality

Process improvement

Interpersonal skills

Verbal communication

Multi-tasking

Phone inquiries

Problem solving

Attention to detail

Team player

Ausbildung

Bachelor's degree

Tools

MS Office

Jobbeschreibung

Who We Are

Exemplar Luxury Group, formerly Saks Global, is the luxury collective uniting coveted brands with unrivaled customer experiences across Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer expertly curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most desired luxury brands and deep customer relationships enhanced by data-rich insights, Exemplar Luxury Group is committed to setting the standard of excellence for luxury retail.

Job Description

Who are we:

Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.

Role Summary

The successful candidate will primarily focus on driving business results through the review of all transactions to determine business loss. The person will highlight anomalies and work towards the betterment of customer experience overall and also will receive inbound calls and make outbound calls in addition to the investigation steps, to make sure all check points are carried out for the best result.

Responsibilities

• Strategic Thinking - Think strategically by clearly anticipating future trends and consequences
• Drive for Results - Pushes self and others to exceed goals and achieve breakthrough results.

Recognizes the key actions necessary to achieve results, establishes and communicates the priorities to supervisor, demonstrates persistence in removing barriers to achieving results, and encourages others to do the same

Key Qualifications

• A graduate in any field
• Experience in Fraud Investigation, Customer Service Field, Call Center, or Collections
• Willing to work in night shifts
• Listen to customers' concerns, issues and questions.
• Resolve customers' concerns and answer customers & questions to your best ability.
• Maintain a positive attitude and calmly respond to customers' complaints.
• Handle and gather confidential information
• Identify False declines and action accordingly
• Identify anomalies, system issue, errors, fraud trends on the platform and escalate/ raise slack tickets
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks and cancel them from further processing
• Ensure confidentiality of all information collected during investigation.
• Coming up with business strategies and process improvements

You Also Have

• Strong interpersonal skills
• Strong verbal communicator
• Ability to Multi-Task and work in a fast-paced, call center environment
• Confident with Phone Inquiries
• Great Problem-solving aptitude
• Attention to Detail and Excellent Quality
• Demonstrate strong skills of communication and analysis
• A team player able to work in different scenarios, shifts and contribute to the team
• Basic skills of MS Office Your Life and Career at Exemplar Luxury Group:
• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.