Analyst Forecasting/Data Scientist

Concentrix; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Concentrix is seeking an Analyst Forecasting/Data Scientist to develop weekly/monthly forecasts and to analyze trends. The role involves building models, testing scenarios, and validating forecasts with stakeholders to drive data-driven decisions.

The candidate will work with Python/R Studio, understand contact center metrics, and translate insights into actionable planning recommendations for clients.

Qualifications

• 1+ years of Workforce Management forecasting experience.
• Forecasting large-scale attributes and complex drivers.
• Strong mathematical and statistical modeling skills.
• Proficient in Python or R Studio for analytics.
• Knowledge of forecasting concepts and variance management.
• Understanding of contact center metrics and planning.
• Familiarity with WFM forecasting cycles and processes.
• Excellent analytical thinking and stakeholder collaboration.
• Strong business acumen and data-driven decision making.
• Forecasting certification preferred/required depending on criteria.

Responsibilities

• Prepare and maintain weekly and monthly forecasts.
• Perform trend and variance analysis.
• Improve forecasting methodologies and models.
• Build and test forecasting scenarios.
• Revise forecasts based on stakeholder feedback.
• Ensure forecasting docs are client-ready.
• Use statistical models to support forecasting.
• Work with large attributes affecting forecast volumes.
• Interpret contact center data to improve planning.
• Communicate forecast changes and recommendations clearly.
• Collaborate with internal teams and clients on assumptions.

Skills

Forecasting

Time series

Statistical modeling

Python

R Studio

Scenario modeling

Variance analysis

Stakeholder mgmt

Analytical thinking

Education

Graduation

Tools

R Studio

Python

Job description

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Job Title

Analyst Forecasting/Data Scientist

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

• Prepare and maintain weekly and monthly forecasts.
• Perform trend analysis and variance analysis.
• Improve forecasting methodologies and models.
• Build and test forecasting scenarios.
• Revise and validate forecasts based on stakeholder feedback.
• Ensure forecasting documentation is current and client ready.
• Use statistical and mathematical models to support forecasting.
• Work with large and complex attributes/drivers affecting forecast volumes.
• Interpret contact center data and operational metrics to improve planning accuracy.
• Support data-driven recommendations for business decisions.
• Collaborate with internal teams and clients on forecast assumptions and updates.
• Communicate forecast changes, risks, and recommendations clearly.
• Support planning discussions with actionable insights and sound judgment

Desired Skills

• Minimum 1+ years of experience in Workforce Management forecasting.
• Hands-on experience in forecasting for large-scale and complex business attributes.
• Strong skills in mathematical and statistical modeling.
• Working knowledge of R Studio or Python for analytics and forecasting.
• Good understanding of forecasting concepts, scenario modeling, and variance management.
• Good understanding of contact center metrics and workforce planning principles.
• Familiarity with WFM processes, forecasting cycles, and operational planning needs.
• Strong analytical thinking and problem-solving ability.
• Good business acumen.
• Strong communication, collaboration, and stakeholder management skills.
• Ability to make sound decisions based on data and business context.
• Certified in Forecasting from Supplier WFM University preferred/required, depending on hiring criteria.

Educational Qualification

Graduation