Analyst Forecasting/Data Scientist

Convergys; India; On-site; INR 700,000 - 1,400,000; Full time

Job summary

Concentrix is seeking an Analyst Forecasting/Data Scientist in Gurgaon to build and maintain forecasts, analyze trends, and improve forecasting models. You will work with stakeholders, using Python/R, to interpret contact center data and guide business decisions.

This role requires 1+ years of forecasting experience, strong analytical skills, and collaboration across teams in a fast-paced environment. The position is on-site in Gurgaon with client-facing responsibilities and growth opportunities.

Qualifications

• 1+ years of Workforce Management forecasting experience.
• Forecasting for large-scale and complex attributes.
• Strong mathematical and statistical modeling skills.
• Working knowledge of R Studio or Python for analytics.
• Understanding of forecasting concepts and scenario modeling.
• Familiarity with contact center metrics and planning.
• Knowledge of WFM processes and cycles.
• Strong communication and stakeholder management.

Responsibilities

• Prepare and maintain weekly and monthly forecasts.
• Perform trend analysis and variance analysis.
• Improve forecasting methodologies and models.
• Build and test forecasting scenarios.
• Revise and validate forecasts based on stakeholder feedback.
• Ensure forecasting documentation is current and client ready.
• Use statistical and mathematical models to support forecasting.
• Interpret data to improve planning accuracy.
• Collaborate with internal teams and clients on forecast assumptions.
• Communicate forecast changes, risks, and recommendations clearly.

Skills

Forecasting experience

Statistical modeling

R/Python

WFM knowledge

Stakeholder management

Analytical thinking

Education

Graduation

Tools

R Studio

Python

Job description

Job Title

Analyst Forecasting/Data Scientist

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities

• Prepare and maintain weekly and monthly forecasts.
• Perform trend analysis and variance analysis.
• Improve forecasting methodologies and models.
• Build and test forecasting scenarios.
• Revise and validate forecasts based on stakeholder feedback.
• Ensure forecasting documentation is current and client ready.
• Use statistical and mathematical models to support forecasting.
• Work with large and complex attributes/drivers affecting forecast volumes.
• Interpret contact center data and operational metrics to improve planning accuracy.
• Support data-driven recommendations for business decisions.
• Collaborate with internal teams and clients on forecast assumptions and updates.
• Communicate forecast changes, risks, and recommendations clearly.
• Support planning discussions with actionable insights and sound judgment.

Desired Skills

• Minimum 1+ years of experience in Workforce Management forecasting.
• Hands-on experience in forecasting for large-scale and complex business attributes.
• Strong skills in mathematical and statistical modeling.
• Working knowledge of R Studio or Python for analytics and forecasting.
• Good understanding of forecasting concepts, scenario modeling, and variance management.
• Good understanding of contact center metrics and workforce planning principles.
• Familiarity with WFM processes, forecasting cycles, and operational planning needs.
• Strong analytical thinking and problem-solving ability.
• Good business acumen.
• Strong communication, collaboration, and stakeholder management skills.
• Ability to make sound decisions based on data and business context.
• Certified in Forecasting from Supplier WFM University preferred/required, depending on hiring criteria.

Educational Qualification – Graduation

Disclaimer:-Neither Concentrix nor any authorized 3rd party who assists with our recruitment process, ever asks candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

Location

IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr

Language Requirements

Language Requirements:

Time Type

Full time

Application Deadline

2026-08-26

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

EEO Statement

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.