Analyst Forecasting Data Scientist

Concentrix; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Concentrix is seeking an Analyst Forecasting/Data Scientist to develop and maintain weekly/monthly forecasts, perform trend and variance analyses, and enhance forecasting models. The role involves translating data into actionable insights for improving contact center planning and performance.

You will work with cross-functional teams to validate assumptions, test scenarios, and communicate risks and recommendations.

Qualifications

• Minimum 1+ year of Workforce Management forecasting experience.
• Experience forecasting for large-scale and complex attributes.
• Strong mathematical and statistical modeling skills.
• Proficiency in R Studio or Python for analytics and forecasting.
• Solid understanding of forecasting concepts, scenario modeling, and variance management.
• Familiarity with contact center metrics and WFM principles.
• Understanding of WFM processes and planning needs.
• Strong analytical thinking and problem solving.
• Good business acumen and data-driven mindset.
• Excellent communication and stakeholder management skills.
• Forecasting certification from recognized institutions is preferred/required.

Responsibilities

• Prepare and maintain weekly and monthly forecasts.
• Perform trend and variance analyses.
• Improve forecasting methodologies and models.
• Build and test forecasting scenarios.
• Revise and validate forecasts based on stakeholder feedback.
• Ensure forecasting documentation is client-ready.
• Use statistical models to support forecasting.
• Interpret data and metrics to improve planning accuracy.
• Collaborate with internal teams and clients on forecast assumptions.
• Communicate forecast changes, risks, and recommendations clearly.

Skills

Forecasting experience

Statistical modeling

R/Python analytics

Forecasting concepts

WFM metrics

WFM processes

Analytical thinking

Business acumen

Communication skills

Data-driven decisions

Forecasting certification

Education

Graduation

Job description

Job Description:

Job Title

Analyst Forecasting/Data Scientist

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

• Prepare and maintain weekly and monthly forecasts.
• Perform trend analysis and variance analysis.
• Improve forecasting methodologies and models.
• Build and test forecasting scenarios.
• Revise and validate forecasts based on stakeholder feedback.
• Ensure forecasting documentation is current and client ready.
• Use statistical and mathematical models to support forecasting.
• Work with large and complex attributes/drivers affecting forecast volumes.
• Interpret contact center data and operational metrics to improve planning accuracy.
• Support data-driven recommendations for business decisions.
• Collaborate with internal teams and clients on forecast assumptions and updates.
• Communicate forecast changes, risks, and recommendations clearly.
• Support planning discussions with actionable insights and sound judgment

Desired Skills

• Minimum 1+ years of experience in Workforce Management forecasting.
• Hands-on experience in forecasting for large-scale and complex business attributes.
• Strong skills in mathematical and statistical modeling.
• Working knowledge of R Studio or Python for analytics and forecasting.
• Good understanding of forecasting concepts, scenario modeling, and variance management.
• Good understanding of contact center metrics and workforce planning principles.
• Familiarity with WFM processes, forecasting cycles, and operational planning needs.
• Strong analytical thinking and problem-solving ability.
• Good business acumen.
• Strong communication, collaboration, and stakeholder management skills.
• Ability to make sound decisions based on data and business context.
• Certified in Forecasting from Supplier WFM University preferred/required, depending on hiring criteria.

Educational Qualification

Graduation