Manager - Travel, T&E Compliance, Audit & Reporting
Location: Cyber Hub, Gurugram
Work Mode: 5 Days Work from Office
Experience: 15+ Years
Notice Period: Immediate Joiners preferred / Maximum 30 Days
About the Role
We are looking for an experienced Manager - Travel, T&E Compliance, Audit & Reporting to manage the governance, compliance, controls, reporting, and continuous improvement of Circle K's Travel & Expense (T&E) program. The role will work closely with Finance, Procurement, Internal Audit, HR, Technology, business stakeholders, and Travel Management Companies (TMCs) to ensure T&E processes are compliant, efficient, controlled, and data-driven.
Key Responsibilities
Travel & T&E Operations
- Manage day-to-day global T&E operations and travel processes.
- Oversee travel bookings through Navan or similar travel platforms.
- Manage travel requests, approvals, bookings, expenses, reimbursements, and reconciliation.
- Handle travel exceptions, cancellations, refunds, credits, and escalations.
- Manage TMC performance and service levels.
T&E Compliance & Governance
- Monitor compliance with global T&E policies.
- Identify policy violations, control gaps, and risks.
- Monitor pre-trip approvals, advance booking, preferred suppliers, and off-platform bookings.
- Translate travel policies into system rules, workflows, and automated controls.
- Support travel policy communication and employee training.
Audit, Controls & Risk
- Support Internal Audit, Finance, and compliance teams with T&E data and evidence.
- Ensure T&E processes comply with internal controls, fraud-prevention requirements, and SOX expectations.
- Review automated and AI-enabled controls.
- Maintain audit trails, SOPs, control documentation, and exception records.
- Identify duplicate, unusual, high-risk, or potentially fraudulent transactions.
Reporting & Analytics
- Develop T&E dashboards and management reports covering:Travel spendComplianceExceptionsLeakageSuppliersSavingsNavan adoption
- Analyse travel spend by business unit, supplier, route, category, and booking channel.
- Provide actionable insights to Finance, Procurement, and leadership.
- Use Power BI, Excel, and analytics tools for reporting and decision-making.
Process Improvement & Automation
- Identify opportunities for RPA, workflow automation, Power Automate, analytics, and AI-enabled controls.
- Automate controls for:Advance-booking compliance
- Pre-trip approvals
- Policy exceptions
- Duplicate/high-risk expense detection
- Unused travel credits
- Refund monitoring
- Off-platform booking detection
- Compliance reporting
- Work with Technology and business teams to implement and validate automation solutions.
Travel Spend & Supplier Management
- Partner with Procurement to identify travel savings opportunities.
- Monitor airline, hotel, car rental, and other negotiated rates.
- Analyse supplier and TMC performance.
- Support supplier reviews, RFPs, and contract renewals.
- Monitor refunds, cancellations, and unused travel credits.
Required Skills & Experience
- 15+ years of relevant experience in:Travel ManagementT&E OperationsFinance OperationsComplianceAuditShared ServicesProcess TransformationStrong experience managing or governing corporate Travel & Expense programs.
- Hands-on experience with Navan or similar corporate travel platforms such as SAP Concur, Amex GBT, Egencia, TravelPerk, etc.
- Strong knowledge of travel policy, compliance, audit, internal controls, and risk management.
- Experience with TMC/vendor/supplier management.
- Experience working with global/multi-country T&E programs.
- Strong experience in Power BI, Excel, reporting, analytics, and automation.
- Knowledge of Power Automate, RPA, APIs, AI-enabled controls, and workflow automation is preferred.
- Understanding of SOX/internal controls and fraud prevention is an advantage.
- Strong stakeholder management and communication skills.
Education
- Bachelor's degree in Business Administration, Finance, Accounting, Travel Management, Operations, or a related discipline.
- A Master's degree or relevant professional certification is preferred.