Analyst - Credit Collections

Biopharma Asia; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Biopharma Asia in Bengaluru is seeking a credit and collections professional to manage the US & Canada region. You will handle past-due payments, coordinate with sales and accounts teams, and strive to meet SLA targets while maintaining strong customer relationships.

This role covers a portfolio of $8-10 million across 100+ customers, with about 20 calls per day. You will analyze payment trends, resolve disputes, and ensure accurate cash application, supporting the organization’s financial

Qualifications

• Bachelor’s degree in accounting.
• 6 months to 2 years of proven Credit and Collection experience in a corporate environment.
• Exposure to handling international B2B customer base (preferably US demography).

Responsibilities

• Handle credit and collection activities for the US & Canada region.
• Contact customers to request payment for past due balances.
• Review the status in the accounting system.
• Interact with various departments to resolve customer queries and collect money.
• Oversee cash application and deduction management (allowable & preventable).
• Ensure service levels and SLA/KPI targets for the accounting function.
• Back-up and support other AR personnel as needed.

Skills

Credit and collections

Communication skills

International B2B exposure

Education

Bachelor's degree in accounting

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role:

Handle credit and collection activities for a specific territory, business segment or region:

Portfolio size: $8-$10 million,100+ customers, 20+ calls per day

To perform the credit and collection activities for the US & Canada region. Contact customers to request payment for past due balances. Identify reasons for delayed or non-payment of past due balances. Review the status in

the accounting system. Interact with various other departments to resolve customer queries and collect the money according to the due date.

Responsible for collection of receivables, resolving disputes & claims

Responsible for the delivery of service levels and SLA/KPI targets for the accounting function.

Ability to handle complex customer portfolio with large number of customer transactions

Represent GES in a professional manner by maintaining and enhancing a positive business relationship with

customers, sales, credit control, distribution centre and other stake holders

Analysing customer’s payment trend to forecast collection for the fiscal month

Organize and participates in credit control, distribution centre, Sales and Customer meetings.

Oversee all matters related to cash application, over payment, deduction management (allowable & preventable).

Back-up and support other A/R personnel as needed

Responsible for collection of receivables, resolving disputes & claims

Responsible for the delivery of service levels and SLA/KPI targets for the accounting function.

Ability to handle complex customer portfolio with large number of customer transactions

Represent GES in a professional manner by maintaining and enhancing a positive business relationship with customers, sales, credit control, distribution centre and other stake holders

Analysing customer’s payment trend to forecast collection for the fiscal month

Organize and participates in credit control, distribution centre, Sales and Customer meetings.

Oversee all matters related to cash application, over payment, deduction management (allowable & preventable).

Back-up and support other A/R personnel as needed.

Who you are:

Education: Bachelor’s degree in accounting

6 months to 2 years of proven Credit and Collection experience in a corporate environment.

Exposure to handling international B2B customer base (preferably US demography)

Good communication skills.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!