Analyst - Credit Collections

Merck Group; Bengaluru; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Merck Group in Bengaluru seeks a focused Credit and Collections professional to manage receivables and ensure timely cash collection for a US & Canada oriented portfolio. You will coordinate with sales, finance, and distribution teams to resolve disputes and meet KPI targets.

The role requires 6 months to 2 years of relevant experience, exposure to international B2B accounts, and strong communication skills. This is a full-time position based in Bengaluru with opportunities for growth.

Qualifications

• 6 months to 2 years of proven Credit and Collection experience in a corporate environment.
• Exposure to handling international B2B customer base (preferably US demography)
• Good communication skills.

Responsibilities

• Handle credit and collection activities for a specific territory, business segment or region.
• Contact customers to request payment for past due balances.
• Identify reasons for delayed or non-payment of past due balances.
• Review the status in the accounting system.
• Interact with various other departments to resolve customer queries and collect the money according to the due date.
• Responsible for collection of receivables, resolving disputes & claims.
• Delivery of service levels and SLA/KPI targets for the accounting function.
• Analyze customer’s payment trend to forecast collections for the fiscal month.
• Organize and participate in credit control, distribution centre, Sales and Customer meetings.
• Oversee all matters related to cash application, over payment, deduction management (allowable & preventable).
• Back-up and support other A/R personnel as needed.

Skills

Credit & Collections

Communication skills

B2B international

Education

Bachelor’s in Accounting

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role

• Handle credit and collection activities for a specific territory, business segment or region:
• Portfolio size: $8-$10 million,100+ customers, 20+ calls per day
• To perform the credit and collection activities for the US & Canada region. Contact customers to request payment for past due balances. Identify reasons for delayed or non-payment of past due balances. Review the status in
• the accounting system. Interact with various other departments to resolve customer queries and collect the money according to the due date.
• Responsible for collection of receivables, resolving disputes & claims
• Responsible for the delivery of service levels and SLA/KPI targets for the accounting function.
• Ability to handle complex customer portfolio with large number of customer transactions
• Represent GES in a professional manner by maintaining and enhancing a positive business relationship with
• customers, sales, credit control, distribution centre and other stake holders
• Analysing customer’s payment trend to forecast collection for the fiscal month
• Organize and participates in credit control, distribution centre, Sales and Customer meetings.
• Oversee all matters related to cash application, over payment, deduction management (allowable & preventable).
• Back-up and support other A/R personnel as needed
• Responsible for collection of receivables, resolving disputes & claims
• Responsible for the delivery of service levels and SLA/KPI targets for the accounting function.
• Ability to handle complex customer portfolio with large number of customer transactions
• Represent GES in a professional manner by maintaining and enhancing a positive business relationship with customers, sales, credit control, distribution centre and other stake holders
• Analysing customer’s payment trend to forecast collection for the fiscal month
• Organize and participates in credit control, distribution centre, Sales and Customer meetings.
• Oversee all matters related to cash application, over payment, deduction management (allowable & preventable).
• Back-up and support other A/R personnel as needed.

Who You Are

Education: Bachelor’s degree in accounting

• 6 months to 2 years of proven Credit and Collection experience in a corporate environment.
• Exposure to handling international B2B customer base (preferably US demography)
• Good communication skills.

What we offer

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!