Analyst, Claims

AXA Global Business Services; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Flexible working

Family leave

Diversity programs

Global volunteering day

Job summary

AXA XL in Bengaluru seeks a Claims Analyst to analyze, adjudicate and manage claims across multiple lines of business. You will review filings for completeness and coverage, collect supporting information, and liaise with claim handlers, brokers and underwriters to ensure accurate processing.

You will maintain documentation and comply with regulatory standards, while delivering strong customer service and timely updates to clients and stakeholders.

Qualifications

• MBA in Insurance or equivalent professional certifications.
• Professional insurance qualifications (General/Advanced/Associates).
• CII certification is preferred but not mandatory.
• Strong knowledge of insurance concepts and claim processes.
• Ability to interpret policy terms and conditions.

Responsibilities

• Analyze, adjudicate, and manage claims across lines of business.
• Review claims for completeness and policy coverage.
• Collect information and documents to support claims.
• Liaise with claim handlers, brokers, and underwriters.
• Maintain accurate records and documentation.

Education

MBA in Insurance

PG Diploma in General Insurance

Advanced Diploma in Insurance

Associate in Insurance

CERT CII

Tools

Excel

Outlook

PowerPoint

Word

Job description

As a Claims Analyst, you ll perform various functions which primarily involve analyzing, advising, and managing claims for various lines of business. The emphasis of your job is on reviewing claims filed by policyholders for completeness and accuracy, as well as establishing that the damages are covered by their policies. It also entails maintaining updated records and preparing required documentation.

What youll be doing

What will your essential responsibilities include

• Make sure the eligibility for claims is reasonable and correct by analyzing claims and supporting documentation.
• Adjudicate claims activities like setting up new claims, making payments, refunds, updating reserves, adding vendor details, etc. in Legacy as well as a new environment called Global Claim System (GCS).
• Collect accurate information and documents to proceed with a claim.
• Liaising with Claim handlers onshore, brokers, and underwriters.
• Manage all administration aspects of the claim.
• Adhere to legal requirements, industry regulations, and customer quality standards set by the company.
• Ensuring good customer service for the client.

You will report to Assistant Manager, Claims.

What youll bring

Were looking for someone who has these abilities and skills:

Required Skills and Abilities

• MBA in Insurance.
• PG Diploma in General Insurance.
• Advanced Diploma in Insurance.
• Associate in Insurance.
• CERT CII.

Desired Skills and Abilities

• Attention to detail you will need to make sure that all conditions of a claim are met to make sure that the claim can be processed and validated.
• Excellent interpersonal and customer service skills.
• Communication skills and assured when dealing with people, often in difficult circumstances.
• An analytical mind, active listening skills, and the ability to hit deadlines.
• Ability to use initiative and work in a team.
• Ability to work calmly under pressure.
• Working knowledge of computers and computer programs such as Excel, Outlook, PowerPoint, and Word.
• Technical knowledge of the insurance industry is an added advantage.

What we offer

Inclusion

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XLs Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

Were committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We''re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLs Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the PC and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we dont just provide re/insurance, we reinvent it.

HowBy combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com.