Analyst, Branch Manager, Consumer Banking Group

DBS Bank; Amaravati; On-site; INR 600,000 - 900,000; Full time

Job summary

DBS Bank in India is seeking a Relationship Management professional to lead a team, oversee branch operations, and drive sales while ensuring excellent customer service. The role focuses on analyzing market trends, mentoring staff, and building strong stakeholder relationships in the local community.

The position requires strong leadership, analytical skills, and proficiency with banking CRM systems, with a commitment to regulatory compliance and service excellence.

Qualifications

• Proven track record of leading and managing a high-performing team.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills with the ability to effectively interact with customers and stakeholders.
• Proficient in the use of relevant banking and customer relationship management (CRM) systems.
• Ability to work under pressure and meet deadlines.
• Commitment to providing exceptional customer service and driving business growth.

Responsibilities

• Lead and manage a team of professionals to deliver exceptional customer service and achieve business objectives
• Oversee the day-to-day operations of the branch, ensuring efficient and effective service delivery
• Develop and implement strategies to drive sales and grow the customer base
• Analyze market trends and customer needs to identify opportunities for growth and improvement
• Collaborate with cross-functional teams to develop and execute marketing campaigns and initiatives
• Ensure compliance with all relevant policies, procedures, and regulatory requirements
• Provide coaching and mentoring to team members to support their professional development
• Represent the bank in the local community and build strong relationships with key stakeholders

Skills

Leadership

Analytical skills

Communication

CRM systems

Work under pressure

Customer service

Business growth

Tools

CRM software

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Lead and manage a team of professionals to deliver exceptional customer service and achieve business objectives
• Oversee the day-to-day operations of the branch, ensuring efficient and effective service delivery
• Develop and implement strategies to drive sales and grow the customer base
• Analyze market trends and customer needs to identify opportunities for growth and improvement
• Collaborate with cross-functional teams to develop and execute marketing campaigns and initiatives
• Ensure compliance with all relevant policies, procedures, and regulatory requirements
• Provide coaching and mentoring to team members to support their professional development
• Represent the bank in the local community and build strong relationships with key stakeholders

Requirements

• Proven track record of leading and managing a high-performing team
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• Excellent communication and interpersonal skills with the ability to effectively interact with customers and stakeholders
• Proficient in the use of relevant banking and customer relationship management (CRM) systems
• Ability to work under pressure and meet deadlines
• Commitment to providing exceptional customer service and driving business growth

Location

Sultannagaram Gollapalem

Job

Relationship Management

Schedule

Regular

Employee Status

Full time