AMS Project Manager

Inmorphis Services; Dadri, Greater Noida, Bengaluru; Híbrido; INR 1.500.000 - 2.800.000; Tempo integral

Resumo da vaga

Inmorphis Services in Noida is seeking an experienced Project Manager – AMS to lead end-to-end application maintenance and support projects. You will drive governance, stakeholder engagement, risk management and delivery within scope, time, budget and quality.

The role requires managing enterprise AMS engagements, coordinating cross-functional teams, and guiding transitions, with familiarity in Agile/Scrum, Waterfall or Hybrid delivery.

Qualificações

• 6+ years of experience in Project Management / Delivery Management.
• Experience managing enterprise AMS engagements and cross-functional teams.
• Strong stakeholder and customer management skills.
• Experience managing multiple projects/workstreams simultaneously.
• Strong understanding of project planning, governance, resource management and financial/budget tracking.
• Hands-on experience with Agile/Scrum, Waterfall or Hybrid delivery models.
• Strong understanding of RAG reporting, RAID management, risks, dependencies and change management.
• Excellent communication, presentation and escalation-management skills.
• Experience working with global/US or international customers is preferred.

Responsabilidades

• Own end-to-end delivery of AMS projects, from initiation to steady-state operations.
• Manage project scope, schedule, budget, resources, risks, dependencies and milestones.
• Manage multiple projects/workstreams in parallel with effective prioritization.
• Establish governance, reporting, status tracking and stakeholder communication.
• Manage customer expectations, escalations, changing requirements and delivery commitments.
• Coordinate with cross-functional technical teams, business stakeholders and customers.
• Drive resource planning, allocation, utilization and accountability.
• Track project health through RAG status, RAID logs and governance dashboards.
• Facilitate Agile/Scrum ceremonies and delivery tracking where applicable.
• Ensure agreed deliverables, SLAs, KPIs and quality objectives are achieved.
• Identify and manage risks, issues, dependencies and change requests.
• Lead customer reviews, governance calls and project status discussions.
• Drive continuous improvement and process optimization within AMS engagements.
• Support transition, knowledge transfer and stabilization of new applications/support engagements.

Conhecimentos

Project management

AMS projects

Stakeholder management

Cross-functional teams

Multi-project leadership

Governance & budgeting

Agile/Waterfall/Hybrid

RAG/RAID reporting

Communication & escalation

Global customers

Ferramentas

ServiceNow / ITSM

Descrição da vaga

Job Description

Position Title: Project Manager AMS

Location: Noida

Experience: 610 Years

Work Mode: Hybrid

About the Role We are looking for an experienced Project Manager – AMS to manage end-to-end Application Maintenance & Support projects. The role will be responsible for delivery governance, stakeholder management, resource planning, customer communication, project tracking, risk management and ensuring delivery within agreed scope, timelines, budget and quality. The ideal candidate should have strong experience managing enterprise application support/AMS projects, preferably in a technology services environment with exposure to Agile/Scrum, Waterfall or Hybrid delivery models.

Key Responsibilities

• Own end-to-end delivery of AMS projects, from initiation and transition through steady-state operations and continuous improvement.
• Manage project scope, schedule, budget, resources, risks, dependencies and delivery milestones.
• Manage multiple projects/workstreams in parallel and ensure effective prioritization.
• Establish project governance, reporting mechanisms, status tracking and stakeholder communication.
• Manage customer expectations, escalations, changing requirements and delivery commitments.
• Coordinate with cross-functional technical teams, business stakeholders and customers.
• Drive resource planning, allocation, utilization and team accountability.
• Track project health through RAG status, RAID logs, action trackers and governance dashboards.
• Facilitate Agile/Scrum ceremonies, sprint planning, prioritization and delivery tracking where applicable.
• Ensure agreed deliverables, SLAs, KPIs and quality objectives are achieved.
• Identify and manage project risks, issues, dependencies and change requests.
• Lead customer reviews, governance calls and project status discussions.
• Drive continuous improvement, operational efficiency and process optimization within AMS engagements.
• Support transition, knowledge transfer and stabilization of new applications/support engagements.
• Ensure appropriate documentation, reporting and compliance throughout the project lifecycle.

Required Skills

• 6+ years of experience in Project Management / Delivery Management.
• Strong experience in AMS / Application Support / Managed Services projects.
• Experience managing enterprise customers and cross-functional teams.
• Strong stakeholder and customer management skills.
• Experience managing multiple projects/workstreams simultaneously.
• Strong understanding of project planning, governance, resource management and financial/budget tracking.
• Hands-on experience with Agile/Scrum, Waterfall or Hybrid delivery models.
• Strong understanding of RAG reporting, RAID management, risks, dependencies and change management.
• Excellent communication, presentation and escalation-management skills.
• Experience working with global/US or international customers is preferred.

Preferred Technology/Domain Exposure

• ServiceNow / ITSM
• ERP / Enterprise Applications
• Cloud / Cloud Transformation
• Data / Analytics
• HR Technology / Workday
• Application Development & Support
• Enterprise Technology Transformation

Success in the Role

The candidate should be able to independently demonstrate ownership of customer, team, delivery, governance, risks, financials and overall project outcomes, rather than only coordinating project activities.